Customer Support Specialist

3 weeks ago


Smithfield, South Australia Fuse Recruitment Full time
The Role

We are seeking a skilled Customer Service Representative to join our team at Fuse Recruitment. As a Customer Service Representative, you will be the central link between customers, sales teams, and distribution centres to ensure client requirements are met efficiently and cost-effectively.


Key Responsibilities
  • Coordinate with various departments and stakeholders to ensure orders are delivered on time and manage customer expectations
  • Resolve requests for order changes, issues, and handle customer inquiries internally and externally
  • Proactively coordinate with customers on forecasts and collaborate with planning teams on analysing customer product needs
  • Proactively liaise between Logistics and Distribution Centre to deliver locally, on time
  • Prepare Debit and Credit notes, process quality notifications, and Customer Returns
  • Update and maintain accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements
  • Properly identify the right communication method based on the sense of urgency and issue
  • Know how to diffuse a difficult situation and get resolution with the customer

Requirements
  • Must have at least 3 years of experience in a customer-facing role
  • Must have at least 1-2 years of using SAP systems
  • Strong communication skills, both written and verbal
  • Ability to multitask in a fast-paced/evolving environment
  • Must be reliable and responsible at all times
  • Capacity to work autonomously as well as within a team
  • Excellent customer and stakeholder relationship management
  • Strong attention to detail and problem-solving skills


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