Customer Support Specialist
3 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Fuse Recruitment. As a Customer Service Representative, you will be the central link between customers, sales teams, and distribution centres to ensure client requirements are met efficiently and cost-effectively.
Key Responsibilities
- Coordinate with various departments and stakeholders to ensure orders are delivered on time and manage customer expectations
- Resolve requests for order changes, issues, and handle customer inquiries internally and externally
- Proactively coordinate with customers on forecasts and collaborate with planning teams on analysing customer product needs
- Proactively liaise between Logistics and Distribution Centre to deliver locally, on time
- Prepare Debit and Credit notes, process quality notifications, and Customer Returns
- Update and maintain accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements
- Properly identify the right communication method based on the sense of urgency and issue
- Know how to diffuse a difficult situation and get resolution with the customer
Requirements
- Must have at least 3 years of experience in a customer-facing role
- Must have at least 1-2 years of using SAP systems
- Strong communication skills, both written and verbal
- Ability to multitask in a fast-paced/evolving environment
- Must be reliable and responsible at all times
- Capacity to work autonomously as well as within a team
- Excellent customer and stakeholder relationship management
- Strong attention to detail and problem-solving skills
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