Customer Service Operations Coordinator

2 weeks ago


Smithfield, South Australia Crown Equipment Full time
About the Role

As a key member of our team, we are seeking a highly organized and motivated Customer Service Centre Operator to join our Service Operations department. This individual will contribute to the support of our business by assisting customers with their breakdown calls and efficiently allocating work to our National Service Technician teams out in the field.

Key Responsibilities:

  • Respond to incoming customer calls and provide accurate information promptly.
  • Manage customer inquiries and complaints professionally, ensuring timely resolutions.
  • Maintain and update customer records in our database.
  • Handle national customer breakdown phone calls and emails professionally.
  • Allocate work to appropriate Service Technicians in a timely manner to support our customers.

Requirements

We require an individual with prior experience in customer service or a similar role, excellent communication skills, strong organizational abilities, and proficiency in Microsoft Office Suite and customer management software. A positive attitude and a desire to provide excellent customer support are essential.

Salary: $60,000 - $80,000 per annum, depending on location and experience.

Benefits:

  • A benefits program offering discounts and cashback from over 400 retailers nationwide.
  • Access to a health and wellbeing platform supporting mental, physical, and financial goals.
  • Corporate rates for private health insurance.
  • An inclusive working environment.
  • An Employee Assistance Program for confidential counselling.

Company Overview: Crown Equipment is a well-respected global Materials Handling Equipment company with 50 years of success in the Australian market. Our Company Brand is known for highly skilled staff, quality products, strong service, and parts backup, supported by leading-edge technology.



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