Customer Service Representative
2 weeks ago
About the Company
Fuse Recruitment is a specialist recruitment agency, serving the manufacturing industry. Our clients are global leaders in delivering food experiences, fragrance, and beauty solutions.
Job Summary
We are seeking an experienced Customer Service Representative to join our team. The successful candidate will have relevant industry experience in customer-facing roles, with expertise in SAP systems.
Key Responsibilities
- Coordinate with various departments and stakeholders to ensure timely order delivery and manage customer expectations.
- Resolve requests for order changes, issues, and handle customer inquiries internally and externally.
- Proactively coordinate with customers on forecasts and collaborate with planning teams on analyzing customer product needs.
- Liaise between Logistics and Distribution Centre to deliver products locally and on time.
- Prepare debit and credit notes, process quality notifications, and customer returns.
- Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements.
- Identify the right communication method based on urgency and issue.
- Diffuse difficult situations and achieve customer resolution.
Requirements and Qualifications
- At least 3 years of experience in customer-facing roles.
- 1-2 years of experience using SAP systems.
- Strong written and verbal communication skills.
- Able to multitask in a fast-paced environment.
- Reliable and responsible at all times.
- Capacity to work autonomously and within a team.
- Excellent customer and stakeholder relationship management.
- Strong attention to detail and problem-solving skills.
Benefits
- Great company culture with a positive work environment.
- Opportunity for progressive learning and development within a global organization.
- Transition to a permanent fixed-term contract after 1-2 weeks of casual trial period.
- Stable working hours on day shift.
- Staff parking available.
Salary Information
The estimated annual salary for this position is $75,000 + Super.
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