Customer Experience Specialist

3 weeks ago


Smithfield, South Australia Westpac Full time
About Us

We are Westpac, a business that has been around for over 200 years with a purpose to create better futures together. Our collaborative team of passionate people share a shared ambition to make a difference for our customers, our communities and each other.

Role Overview

This is an exciting opportunity to join our diverse and growing team as a Customer Experience Specialist in Transactional Banking. As a key customer-facing position in our branch network, you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.

Job Description

Your role will involve helping our customers with their transactional and savings banking needs, referring them to a team of specialists when required and proactively contacting existing customers via phone or email. You'll be confident to build relationships and then manage them for the long-term, making it easy for our customers to achieve their financial goals.

Salary and Benefits

The estimated salary range for this role is $60,000 - $80,000 per annum, depending on experience. As a valued member of our team, you'll also enjoy a range of benefits including competitive remuneration, ongoing training and development opportunities, and flexible working arrangements.

Requirements
  • You'll need some experience in customer service, especially if it involved sales. This is a must-have skill for this role.
  • Any business or financial know-how will be an advantage in making exciting things happen for our customers.
What It's Like to Work Here

We're a supportive culture that values diversity and flexibility. We champion inclusion and empower our employees to shape their career paths through personalised upskilling, mentoring, and training opportunities. If you're looking for a work-life balance and want to grow your career, we'd love to hear from you.



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