Customer Service Representative with SAP Expertise
2 weeks ago
Fuse Recruitment is a specialist recruitment agency in the manufacturing industry, actively sourcing roles for various manufacturers.
We are looking for an experienced Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless communication between customers, sales teams, and distribution centers.
This role requires strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced environment. You should have at least 3 years of experience in a customer-facing role and 1-2 years of experience using SAP systems.
As a Customer Service Representative, you will:
- Coordinate with various departments and stakeholders to ensure orders are delivered on time and manage customer expectations
- Resolve requests for order changes, issues, and handle customer inquiries internally and externally
- Proactively coordinate with customers on forecasts and collaborate with planning teams on analyzing customer product needs
- Prepare debit and credit notes, process quality notifications, and customer returns
- Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
The ideal candidate will be reliable, responsible, and able to work autonomously within a team. You will also have excellent customer and stakeholder relationship management skills, strong attention to detail, and problem-solving abilities.
This is a permanent full-time opportunity offering a competitive salary of $75,000 + superannuation, stable working hours, and opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please apply today.
About Fuse Recruitment:
Fuse Recruitment specializes in recruitment for the manufacturing industry, providing a range of roles for various manufacturers. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.
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