National Service Account Manager
2 weeks ago
We are currently seeking a highly motivated and results-driven individual to join our team in the position of National Service Account Manager for our key accounts.
Reporting to the National Service Delivery Manager, you will be responsible for ensuring operational excellence and the development and growth of the national accounts under your management. The successful candidate will be the primary contact between Crown Equipment and the customer, and will therefore be required to maximize customer satisfaction through effective communication channels.
Key Responsibilities:
- Manage Corporate Accounts Effectively: Develop and implement a national call plan to guarantee customer satisfaction.
- Identify Business Growth Opportunities: Attain opportunities for business growth and development.
- Meet with Customers Regularly: Meet with customers on the corporate account list on a regular basis.
- Ensure Timely Customer Requests: Ensure all customer requests and enquiries are attended to in a timely manner.
- Develop Strong Customer Relationships: Develop strong relationships with key customers and provide regular information & updates to customers to ensure customer satisfaction.
- Monitor Service Performance: Monitor Service performance to mutually agreed key performance indicators.
- Maximize Revenue Generating Opportunities: Utilise reporting and relationships to maximise customer satisfaction while maximising revenue generating opportunities.
- Collaborate with Internal Teams: Collaborate with internal teams to ensure seamless service delivery.
- Maintain Accurate Records: Utilise CRM to maintain accurate records of activities and customer interactions.
- Ensure Company Property Security: Ensure that all property, equipment and documents belonging to Crown Equipment, its clients and associates in control of, or used in the performance of the function, are kept secure and available in good condition.
- Provide Specialist Advice: Provide specialist advice when necessary to support Customer Materials Handling Equipment requirements.
Salary: $120,000 - $150,000 per annum, depending on experience.
Benefits:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face-to-face counselling options.
The Company:
Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. We have operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology.
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