Industrial Customer Service Professional

4 days ago


Smithfield, South Australia Michael Page Full time

About Michael Page

A global distributor and supplier with a vast inventory of over 750,000 industrial and electronic products.

The company was established in 1887 and has a strong focus on the customer experience.

Job Opportunity: Customer Care Coordinator

We are seeking a highly skilled Customer Care Coordinator to join our team based in Smithfield.

This role will involve managing customer inquiries and complaints, coordinating with internal departments to ensure customer needs are met, maintaining accurate records of customer interactions and transactions, analyzing customer feedback to improve service delivery, contributing to team efforts to achieve departmental and company goals, participating in customer service training's and workshops, and upholding the company's commitment to quality in all interactions.

Requirements:
  • Minimum 3 years of customer service experience preferably in the manufacturing sector.
  • SAP ERP system proficiency is desirable.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work comfortably in a fast-paced team environment.
What We Offer

An attractive salary estimated between $55,000 and AUD $60,000 per year plus superannuation.

Comprehensive training and career development opportunities.

A positive, team-oriented company culture.

Monday to Friday 8:30am - 5:30pm office hours.

Parking available.

You will report into our Customer Care APAC Manager.



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