Customer Service Liaison

4 weeks ago


Melbourne, Victoria, Australia VMCH Full time

About the Role

As a Customer Solutions Officer at VMCH, you will play a key role in delivering exceptional client experiences. This involves being the first point of contact for existing and prospective consumers, responding to inquiries, and troubleshooting service-related matters.

Key Responsibilities

  • Act as the primary contact for existing and prospective consumers
  • Provide information and advice on VMCH service offerings
  • Respond to referrals, determine eligibility, and prioritize client needs
  • Manage high volumes of inbound and outbound calls, maintaining accurate records
  • Approve service provision within designated authority levels
  • Resolve issues promptly and escalate when necessary
  • Safeguard client rights and confidentiality

About VMCH

VMCH is a for-purpose organisation that provides a range of services to support people and families. Our services are diverse and tailored to meet the unique needs of each individual. We are committed to delivering person-centred care and empowering clients to manage their care plans effectively.



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