Customer Service Liaison
4 weeks ago
About the Role
As a Customer Solutions Officer at VMCH, you will play a key role in delivering exceptional client experiences. This involves being the first point of contact for existing and prospective consumers, responding to inquiries, and troubleshooting service-related matters.
Key Responsibilities
- Act as the primary contact for existing and prospective consumers
- Provide information and advice on VMCH service offerings
- Respond to referrals, determine eligibility, and prioritize client needs
- Manage high volumes of inbound and outbound calls, maintaining accurate records
- Approve service provision within designated authority levels
- Resolve issues promptly and escalate when necessary
- Safeguard client rights and confidentiality
About VMCH
VMCH is a for-purpose organisation that provides a range of services to support people and families. Our services are diverse and tailored to meet the unique needs of each individual. We are committed to delivering person-centred care and empowering clients to manage their care plans effectively.
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