Customer Liaison Relations Specialist
1 month ago
About the Role
Metricon Homes, Australia's largest home builder, is seeking an experienced Customer Liaison Coordinator to join their Victorian Metro Building Support Team.
This is a challenging and rewarding role where you will be the point of contact for customer queries and issue resolution. Reporting to the Building Support Manager, your responsibilities will include managing customer issues and queries, liaising with internal and external stakeholders, and assisting in the preparation and management of legal matters pertaining to customer raised issues.
Key Responsibilities
- A Point of Contact for Customer Queries and Issue Resolution
- Management of Customer Issues and Queries
- Liaising with Internal and External Stakeholders
- Assistance in the Preparation and Management of Legal Matters
The Successful Candidate
We are looking for a highly skilled and experienced individual who has previous experience in customer management, complaint handling, and issue resolution. You will also have residential construction industry knowledge and computer literacy skills. A high level of customer service and communication skills is essential.
What We Offer
In return for your expertise and hard work, we offer a competitive salary package, including attractive housing discounts on our award-winning homes, physical fitness programs, free flu vaccinations, and mental wellbeing initiatives. You will also have access to our LifeWorks confidential support program and exclusive building discounts through our rewards platform.
How to Apply
If you feel you have the knowledge, skills, and experience to excel in this role, please submit your Cover Letter and Resume for consideration. A national police check will be required for the successful candidate.
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