Patient Liaison Officer

1 week ago


Melbourne, Victoria, Australia Western Health Full time

Western Health is seeking an enthusiastic and energetic individual to join the Patient Liaison Team as a Financial Liaison Specialist. This 9-day fortnight role will be based at our Sunshine campus with 1 day per week at our Footscray campus.

We are looking for an individual that is team oriented, passionate about providing excellent customer service, and driven by successful revenue outcomes.

About The Role:

  • Extensive communication with patients, family, carers and hospital staff to determine patient classification, including Medicare ineligible patients
  • Fast-paced Customer Service role in a busy Public Hospital setting, ensuring timely resolution of patient financial matters
  • Liaising with health funds to determine patient eligibility and resolve billing discrepancies
  • Responsibility for revenue recovery of Medicare Ineligible patients, promoting patients to pay upfront for their hospital journey in a timely manner

About You:

  • Strong interpersonal and communication skills to build rapport, negotiate and form relationships with patients and staff
  • Competency to interpret/analyse data and drive successful revenue outcomes
  • Previous experience in health fund or Patient Liaison Officer roles preferred, but not essential
  • Demonstrated ability to adapt to changing priorities and work effectively in a fast-paced environment

Working with Western Health:

  • A workforce of over 13,000 employees, driven by our values of 'Compassion, Accountability, Respect, Excellence and Safety' (CARES)
  • Opportunities for professional development and career advancement
  • Salary packaging options, including novated vehicle leasing
  • A commitment to diversity and inclusion, with equal opportunity employment practices


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