Customer Service Liaison Specialist

1 day ago


Melbourne, Victoria, Australia Ricoh Imaging Europe Full time

Ricoh Imaging Europe is seeking a highly skilled Customer Service Liaison Specialist to join our team.

About the Role

This permanent position offers an estimated salary of €45,000 - €60,000 per annum, depending on experience and qualifications.

The ideal candidate will have a strong background in customer-facing roles, preferably within a business-to-business sales environment. They should possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced team setting.

Key Responsibilities:
  • Liaise between internal divisions to ensure seamless customer outcomes.
  • Coordinate activities and projects such as events and campaigns.
  • Assist the sales team in maintaining accurate customer and opportunity data using Salesforce.
  • Support data gathering, collation, and documentation for customer proposals.
  • Create presentations, quotations, tenders, and proposals for the sales team.
  • Assist in closing quotes and orders using the CPQ system.
  • Maintain price lists for specific customers and upload them into CPQ.
  • Interface with the IMACD team on customer requirements and order progress.
  • Investigate and resolve billing, toner automation, meter reading, and service incident issues.
Requirements:
  • Experience working in a B2B sales environment.
  • High level of computer skills, particularly with Microsoft Office.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Paid parental leave.
  • Purchased leave scheme.
  • Participation in our RedE recognition program.
  • Free income protection cover.
  • Wellness program.
  • Novated leasing.


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