Customer Success Liaison
1 day ago
We are seeking a highly skilled Customer Success Liaison to join our team at AccountAbility, a leading technology consulting organisation based in Melbourne CBD. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers and internal team, ensuring seamless delivery of our services.
Key responsibilities include:
- Supporting Customer Success team with phone and admin tasks, ensuring timely resolution of customer queries and challenges
- First point of contact for customer inquiries, providing accurate and timely responses
- Assisting with FAQs and escalating complex issues to the team
- Onboarding new customers and ensuring a smooth transition into our services
- Ad-hoc administration tasks to support the team's operations
- Reporting and data analysis to inform business decisions
Requirements:
- Previous experience in a mixed admin and customer service role
- Ideal candidates will have a background in professional services organisations
- Excellent customer service and relationship building skills to build strong relationships with customers and internal stakeholders
- Keen to learn and grow in a dynamic and fast-paced environment
- Technology savvy with the ability to learn new systems and tools
Benefits:
- Melbourne CBD location with flexible working arrangements
- Company bonus scheme and competitive salary package
- Social events and volunteer leave to support work-life balance
- Full working rights required for the role
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