Customer Service Liaison

17 hours ago

Melbourne, Victoria, Australia Pact Group Full time

About this Opportunity

We are seeking a Customer Service Liaison to join our team at Pact Group, a global leader in circular and sustainable packaging solutions.

As a key member of our customer service team, you will play a pivotal role in delivering exceptional service to our customers, ensuring timely resolution of queries and issues, and providing a positive experience from start to finish.

This is an exciting opportunity to be part of a dynamic team that is shaping the future of packaging and contributing to a more sustainable environment.

About Pact Group

Pact Group is a global leader in the manufacture and supply of large format plastic and metal packaging, serving both consumer and industrial sectors. We pride ourselves on our commitment to sustainability, with a vision to lead the circular economy through packaging, reuse, and recycling solutions.

Our employees enjoy a supportive and energetic work environment, opportunities for growth and development, and a competitive salary package, including a base salary of $80,000 per annum, plus superannuation and other benefits.

Your Key Responsibilities Will Be To:

  • Manage escalated customer queries and resolve issues in a timely and professional manner
  • Process customer orders and respond to email and phone enquiries regarding sales orders and stock availability
  • Upsell and cross-sell products where appropriate, and provide accurate information to customers about our products and services
  • Liaise with internal stakeholders, including dispatch and logistics teams, to coordinate and follow up deliveries
  • Run daily reports and conduct data analysis using SAP and Excel to identify trends and areas for improvement
  • Collaborate with the broader team to ensure seamless communication and coordination across all departments

Your Skills and Experience

To be successful in this role, you'll have:

  • Excellent customer service approach and strong communication skills
  • Experience within a manufacturing (FMCG) or distribution environment, preferably in a customer-facing role
  • A high level of attention to detail, with the ability to multitask and prioritize tasks effectively
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • A collaborative and proactive approach, with a willingness to take ownership of tasks and projects

About Our Culture

We're a company that values diversity, inclusivity, and teamwork, with a strong focus on employee well-being and development. We offer a range of benefits, including flexible working arrangements, training and development opportunities, and access to our Employee Assistance Program.

Join us and be part of a team that is passionate about making a difference in the world. Apply now to become our next Customer Service Liaison

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