Customer Relations Liaison

2 days ago


Melbourne, Victoria, Australia Stockland Full time
Job Description

We are seeking a highly skilled CUSTOMER RELATIONS LIAISON to join our team in Melbourne. This is a permanent full-time position that offers flexible working arrangements.

About the Role
  • You will be the customer advocate and ambassador for Stockland, delivering outstanding service and enhancing the company's competitive position and brand.
  • This role involves building and maintaining relationships with customers and stakeholders, identifying customer trends, predicting customer needs, and proactively addressing barriers to successful partnerships.
Key Responsibilities
  1. Manage customer and stakeholder feedback cycle to determine satisfaction levels and enhance service delivery.
  2. Coordinate and manage events such as walk-your-lot events and customer information sessions.
  3. Maintain and update CRM systems and processes to enhance customer experience and maximise sales opportunities.
About You
  • Demonstrated experience in building and maintaining customer relationships is essential.
  • Preferably, you have experience within real estate, construction/residential building, or development industry.
  • A customer-focused mindset drives you – you truly understand delivering outstanding service.
  • Experience collaborating with key stakeholders to resolve business and customer issues is necessary.
  • Excellent communication and interpersonal skills are required.
The Stockland Proposition

At Stockland, we are committed to providing our people with broad experiences to build a successful career. We offer competitive remuneration and benefits, including free access to lifestyle, health, well-being, and financial services products. Our team works collaboratively and inclusively, building strong working relationships.

We recognise the importance of flexibility and work-life quality, offering over 80% of employees informal or formal flexible work arrangements. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents, or Open Work Visa holders with more than 12 months validity from their role start date.



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