Customer Liaison Coordinator
3 weeks ago
Metricon Homes is seeking a highly skilled Customer Liaison Coordinator to join our team in Mount Waverley. As a key member of our Victorian Metro Building Support Team, you will serve as the primary point of contact for customer inquiries and issue resolution.
Key Responsibilities:
- Manage customer queries and issues, ensuring timely and effective resolution.
- Liaise with internal and external stakeholders to resolve customer concerns.
- Work closely with the Building Support Manager to develop and implement key business processes.
- Assist in the preparation and management of legal matters related to customer issues.
Requirements:
- Previous experience in customer management or complaint handling is preferred.
- Residential construction industry knowledge or product experience is desirable.
- Understanding of Metricon processes and strategic pillars is advantageous.
- High-level customer service skills, with excellent communication and interpersonal abilities.
- Computer literacy skills, including proficiency in Internet Explorer and Microsoft Office.
What We Offer:
- A competitive salary and salary package.
- Ongoing learning and development opportunities.
- Free parking and a supportive work environment.
- Exclusive access to building discounts and rewards program.
This is a challenging yet rewarding role that requires a national police check. If you possess the skills and experience to excel in this position, please apply with your cover letter and resume.
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