Customer Liaison Coordinator

3 weeks ago


Melbourne, Victoria, Australia Metricon Full time
Job Description

Metricon Homes is seeking a highly skilled Customer Liaison Coordinator to join our team in Mount Waverley. As a key member of our Victorian Metro Building Support Team, you will serve as the primary point of contact for customer inquiries and issue resolution.

Key Responsibilities:

  • Manage customer queries and issues, ensuring timely and effective resolution.
  • Liaise with internal and external stakeholders to resolve customer concerns.
  • Work closely with the Building Support Manager to develop and implement key business processes.
  • Assist in the preparation and management of legal matters related to customer issues.

Requirements:

  • Previous experience in customer management or complaint handling is preferred.
  • Residential construction industry knowledge or product experience is desirable.
  • Understanding of Metricon processes and strategic pillars is advantageous.
  • High-level customer service skills, with excellent communication and interpersonal abilities.
  • Computer literacy skills, including proficiency in Internet Explorer and Microsoft Office.

What We Offer:

  • A competitive salary and salary package.
  • Ongoing learning and development opportunities.
  • Free parking and a supportive work environment.
  • Exclusive access to building discounts and rewards program.

This is a challenging yet rewarding role that requires a national police check. If you possess the skills and experience to excel in this position, please apply with your cover letter and resume.



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