Customer Success Specialist

3 weeks ago


Sydney, New South Wales, Australia CreditorWatch Full time

About Us

CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our mission is to empower Australian businesses to trade confidently with their customers.

With significant growth in 2023, we are now scaling at pace, making this an exciting time to join our team as a Customer Success Specialist. This role sits within our Customer Experience Group and is the driving force behind CreditorWatch, connecting our clients to the heart of our organisation.

This is a true Customer Success role where you will focus on identifying, supporting, and delivering engaging customer experiences across CreditorWatch's product suite. You will work closely with our Corporate and Key Account Clients, providing proactive phone-based account management support and helping them realise value in our products.

To succeed in this role, you will need a minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business. You should be commercially minded, have strong communication, objection handling, and problem-solving skills, and be tech-savvy with a passion for utilising tools and systems to drive high levels of client satisfaction.

We offer a fantastic culture with open communication, rewards, and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations. As an equal opportunity employer, we are committed to excellence through diversity and do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience, plus benefits such as a hybrid working model, access to a gym membership, wellness days, monthly massages, bonus shares, and legal services. We also provide opportunities for career growth and professional development.



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