Customer Success Manager
4 hours ago
iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer Success team to identify, design, and implement automated proactive customer touchpoints, monitoring the Standard Customer Success queue and responding to incoming customer inquiries according to SLAs, and working with internal teams to generate self-service user collateral. Additionally, you will be responsible for maintaining detailed and accurate documentation across different platforms, liaising between customers and business functions to engage the appropriate resources to increase customer adoption, and building and maintaining strong working relationships with colleagues in sales, partner organizations, support, product management, and partner enablement. A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent, and a minimum of 5 Years' experience in Customer Success in a SaaS environment are required for this position. Bonus points will be awarded for a working knowledge of iManage products, experience using Totango and Zendesk, and the ability to work well independently and as part of a team. iManage is committed to providing a market competitive salary, an annual performance-based bonus, comprehensive Private Health Plan, Superannuation, and a flexible time off policy to support your work-life balance and well-being.
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Paypal Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic account planning, and consultative...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Connecteam Full timeAbout ConnecteamConnecteam is a cutting-edge business management platform that empowers companies to streamline their operations and achieve success. As a Customer Success Manager, you will play a vital role in driving customer satisfaction and retention.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Karbon Full timeAbout the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Karbon Full timeAbout the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Paypal Full timeJob Title: Customer Success ManagerAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Develop and execute strategic plans to drive customer growth and retentionBuild and...
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Customer Success Manager
2 months ago
Sydney, New South Wales, Australia WalkMe Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention, ensuring that our clients achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesCustomer Advocacy: Develop and...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia Reveal Full timeJob OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia GTreasury Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at GTreasury. As a key member of our Global Customer Success Team, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our treasury and risk management solutions.Key ResponsibilitiesDevelop trusted advisor relationships with key...
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Customer Success Manager
1 week ago
Sydney, New South Wales, Australia Stake Full timeStake is seeking a seasoned Customer Success Manager to lead our Global Customer Success function across our Trading Platform, Stake Super, and other new Product releases. This role requires a proven leader with at least 5 years of experience successfully leading and motivating teams, fostering a culture of collaboration and high performance.The ideal...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia REA Group Full timeAbout the RoleWe're seeking an experienced Customer Success Manager to lead our team of Success Consultants in driving platform adoption and usage by REA customers. As a key stakeholder, you'll work closely with Account Partners, Technical, and Product experts to ensure seamless customer experiences and outcomes.Key ResponsibilitiesLead a team of Success...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Paypal Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic planning, and consultative selling.Key...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're looking for a talented Customer Success Manager to join our team.Job SummaryWe're seeking a seasoned Customer Success Manager to partner with our sales...
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Customer Success Manager
2 weeks ago
Sydney, New South Wales, Australia Dovetail Full timeAbout DovetailDovetail is a cutting-edge AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia SevenRooms Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at SevenRooms. As a key member of our customer-facing team, you will be responsible for ensuring the long-term success of our customers.Your primary focus will be on managing your book of business, ensuring strong customer health, adoption, and retention revenue...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Servicenow Full timeJob Title: Customer Success ManagerAt Servicenow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their goals and maximize the value of our platform.Key Responsibilities:Oversee a small group of strategic accounts and ensure they're technically healthy...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Klaviyo Inc. Full timeAbout the RoleWe are seeking a highly skilled Principal Customer Success Manager to join our Sydney office. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving revenue growth for our Mid Market and Enterprise customers.Key ResponsibilitiesCreate customized customer success plans to meet customer...
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Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia SevenRooms Full time{"title": "Customer Success Manager", "description": "Join Our TeamWe are seeking a highly skilled Customer Success Manager to join our team at Seven Rooms. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers.Key Responsibilities:Manage your book of business to ensure strong customer...
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Customer Success Manager
3 weeks ago
Sydney, New South Wales, Australia Paypal Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic planning, and consultative selling.Key...
