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Customer Success Manager
2 months ago
iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer Success team to identify, design, and implement automated proactive customer touchpoints, monitoring the Standard Customer Success queue and responding to incoming customer inquiries according to SLAs, and working with internal teams to generate self-service user collateral. Additionally, you will be responsible for maintaining detailed and accurate documentation across different platforms, liaising between customers and business functions to engage the appropriate resources to increase customer adoption, and building and maintaining strong working relationships with colleagues in sales, partner organizations, support, product management, and partner enablement. A Bachelor's Degree in Business, Business Administration, Information Management, or the equivalent, and a minimum of 5 Years' experience in Customer Success in a SaaS environment are required for this position. Bonus points will be awarded for a working knowledge of iManage products, experience using Totango and Zendesk, and the ability to work well independently and as part of a team. iManage is committed to providing a market competitive salary, an annual performance-based bonus, comprehensive Private Health Plan, Superannuation, and a flexible time off policy to support your work-life balance and well-being.
