Customer Success Strategist

2 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

About the Role

The Customer Success Officer supports the Training and Engagement Unit (TEU) in coordinating contracts, understanding training offerings, maintaining IT systems, and participating in the planning and delivery of training services. Key responsibilities include creating opportunities, managing external relationships, and undertaking projects within set timeframes and outcomes.

About You

We are looking for someone with core project management skills and the ability to develop and apply specialist knowledge in the agency's training offering, client requirements, and legislative environment. Sound computer skills, experience with database applications, Excel, and Word, as well as excellent verbal and written communication skills, proven customer focus, and engagement skills are essential.

What We Offer

  • Competitive salary and future growth opportunities
  • Flexibility and hybrid working options
  • Work-life balance with a 35-hour work week
  • Close proximity to public transport
  • Great team environment and culture

Selection Criteria

The assessment process involves a panel assessment with up to three assessment tasks. A talent pool may be created, and shortlisted candidates will be subject to security and vetting processes.



  • Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're looking for a Customer Success Strategist to play a key role in shaping the future of cyber resilience. As a strategic partner, you'll be responsible for representing the customer within the business, interfacing with all departments to ensure customer delight. Your expertise, dedication, and passion will make an impactful difference, not...


  • Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in digital transformation, providing innovative solutions for the financial services and healthcare industries. We are seeking a highly motivated and experienced Customer Success Strategist to join our team.Key Responsibilities:Develop and execute customer success plans to drive business outcomes and customer...


  • Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job DescriptionAbout the RoleSS&C Blue Prism is seeking a Customer Success Strategist to elevate the customer experience within our strategic accounts. The ideal candidate will be responsible for ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the customer...


  • Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global provider of investment and financial services and software for the financial services and healthcare industries.About the RoleWe are seeking an enthusiastic and motivated individual with a passion for customer success to join our team as a Customer Success Strategist. As a key member of our team, you will be responsible for...


  • Sydney, New South Wales, Australia Dovetail Full time

    Dovetail, the world's leading AI-first customer insights hub, is seeking an ambitious problem solver to join our team. As a forward-thinking company founded in 2017, we're passionate about building and fostering an environment where every team member feels supported and valued.About UsWe're on a mission to improve the quality of everything by redefining what...


  • Sydney, New South Wales, Australia Spotify Full time

    About this RoleSell what you love. For Spotify and millions of users across the globe, that's music and podcasts. As a Customer Success Strategist, you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of...


  • Sydney, New South Wales, Australia REA Group Full time

    Customer Relationship StrategistAt REA Group, we're pushing the boundaries of digital innovation in the property industry.Our Customer Success team is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au.We're seeking a Customer Relationship Strategist to support our portfolio of accounts, delivering a tailored customer...


  • Sydney, New South Wales, Australia Fareharbor Full time

    About FareHarborFareHarbor is a pioneering company in the travel industry, shaping the future of experiences. Our mission is to make every experience better for everyone.We are looking for a Customer Success Strategist to join our team. This role will be responsible for managing over 100+ accounts, optimizing the client experience, and collaborating with...


  • Sydney, New South Wales, Australia Driva Full time

    Customer Experience StrategistDriva is seeking a Customer Experience Strategist to join their team. As a key player in shaping customer messaging vision and innovating lifecycle marketing approach, you will design and implement targeted email and SMS campaigns to maximize revenue, retention, and activation.Key Responsibilities:Develop and optimize customer...


  • Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in providing innovative investment and financial services and software for the financial services and healthcare industries.About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Digital Workforce Success Strategist. As a key member of our team, you will be responsible for...


  • Sydney, New South Wales, Australia Snap Inc. Full time

    Snap Inc. is a technology company that empowers people to express themselves, live in the moment, learn about the world, and have fun together.As a Digital Retail Strategist - Customer Success Expert at Snap Inc., you will play a key role in developing and implementing strategies to drive revenue growth across the Retail category. You will work closely with...


  • Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at SS&C Blue Prism. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our strategic accounts.Key...


  • Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Description:We are seeking a seasoned Customer Success Manager to elevate the customer experience within our strategic accounts. As a trusted advisor, you will ensure our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources...


  • Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a seasoned Customer Success Manager to lead our strategic accounts and drive business outcomes for our customers. As a key member of our team, you will be responsible for elevating the customer experience, ensuring our customers derive maximum benefit from their...


  • Sydney, New South Wales, Australia Scentre Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Experience Strategist to join our team at Scentre Group.


  • Sydney, New South Wales, Australia Dovetail Full time

    Customer Success Role at DovetailWe are seeking a skilled Customer Success Specialist to join our team at Dovetail, a leading AI-first customer insights hub. As a key member of our Revenue team, you will partner with our Account Executive to build and execute growth strategies for APAC.Key Responsibilities:Manage customer relationships with Mid Market and...


  • Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a seasoned Customer Success Manager to join our dynamic Customer Experience (CX) team. As a key player in our CX Operating Model transformation, you will focus on delivering personalized, proactive, and predictive interactions that drive value creation for our customers across the portfolio of products, software, and...


  • Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Customer Experience StrategistAt Echo Entertainment Group, we're committed to delivering exceptional experiences for our guests. As our Customer Experience Strategist, you'll play a key role in shaping the future of our customer journey.About the RoleAs a senior member of our team, you'll be responsible for managing the design, delivery, and optimization of...


  • Sydney, New South Wales, Australia Canva Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our User Voice team at Canva. As a key member of our team, you will be responsible for designing and delivering exceptional customer experiences that meet the needs of our users.As a Customer Experience Strategist, you will work closely with our product and business teams to...


  • Sydney, New South Wales, Australia Standards Australia Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a dedicated Customer Experience Strategist to join our team at Standards Australia.The ideal candidate will be responsible for developing and implementing a robust customer excellence delivery infrastructure to ensure a first-class customer experience and embed customer-centric behaviors.Develop...