Customer Success Technical Specialist

5 days ago

Sydney, New South Wales, Australia Proofpoint Full time

We're seeking a highly motivated Customer Success Technical Specialist to join our team in delivering Proofpoint solutions and maintaining technical relationships with our customers.

Company Overview

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We're a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. Our diverse, multinational company offers opportunities in all functions, and leaders that welcome candidates from all walks of life.

Salary & Benefits

We offer a competitive salary for this role, estimated to be around $120,000 per annum, depending on location and experience. In addition to a rewarding compensation package, we provide a comprehensive benefits program that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

About the Role

This is an exceptional opportunity for a proactive, responsible, and highly motivated individual to lead implementations of Proofpoint solutions and maintain technical relationships with our customers. As a Customer Success Technical Specialist, you will engage directly with customers to deploy, optimize, troubleshoot, and resolve issues with their Proofpoint solutions.

  • Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Light project management duties will be required.
  • Manage a significant case load of varying customer and project types concurrently.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation.
  • D deliver product (including administrative and UI) knowledge transfer to customers and partners.
  • Drive high levels of customer satisfaction.
  • Be a strong voice for your customers into the Marketing, Product, and Engineering teams to improve the product.
  • Coordinate with multiple parties – internal departments as well as the customer –to ensure timely and satisfactory resolution to technical issues, and completion of projects.
  • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.
Your Skills

To succeed in this role, you will require:

  • 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
  • Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite).
  • LINUX system administration experience.
  • Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
  • Strong understanding of RFC 822 and Sendmail.
  • Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
  • Working knowledge of authentication methodologies (SAML).
  • Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
  • Comfortable presenting and explaining technology to individuals with low technical expertise.
  • Patience under pressure.
  • Must be able to thrive in a fast-paced environment.
  • Scripting (PERL, Python, Shell) experience a plus.

  • Technical Customer Success Representative

    3 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    About FenergoFenergo is a leading provider of Client Lifecycle Management (CLM) software solutions. As a company at the forefront of digital transformation in financial institutions, we empower our clients to deliver a faster, compliant, and digital customer experience.We're seeking a Technical Account Manager to join our Global Support Team. The ideal...

  • Senior Customer Success Technical Architect

    1 month ago

    Sydney, New South Wales, Australia Confluent, Inc Full time

    Join Confluent, Inc. as a Senior Customer Success Technical Architect and be the technical champion for our enterprise customers. In this role, you will function as the primary point of contact for all technical, product and support questions on a day-to-day basis and will coordinate with the various Confluent teams to ensure that resources are leveraged...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a seasoned Customer Success Manager to join our dynamic Customer Experience (CX) team. As a key player in our CX Operating Model transformation, you will focus on delivering personalized, proactive, and predictive interactions that drive value creation for our customers across the portfolio of products, software, and...

  • Technical Customer Engagement Specialist

    1 week ago

    Sydney, New South Wales, Australia TempNet Full time

    Company OverviewTempNet is a leading provider of innovative solutions in the healthcare industry. Our commitment to delivering exceptional customer experiences drives our success, and we are seeking a talented individual to join our team as a Technical Customer Engagement Specialist.Salary: $60,000 - $80,000 per annum, depending on experience and...

  • Technology and Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Allan Hall Business Advisors Full time

    About the RoleWe are seeking a highly motivated and customer-focused professional to join our team as a Technology and Customer Success Specialist. This is an exciting opportunity to work with electronic security systems, build strong relationships with customers, and drive business growth.Key ResponsibilitiesBecome an expert in electronic security systems,...

  • Technical Customer Engagement Specialist

    10 hours ago

    Sydney, New South Wales, Australia TempNet Full time

    Job DescriptionWe are seeking a skilled Technical Customer Engagement Specialist to join our team at TempNet in Warriewood. This is an exciting opportunity for someone with a technical background and a passion for customer service.About the RoleThe successful candidate will be responsible for communicating with customers, understanding their needs, and...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Logixboard Full time

    As a Customer Success Specialist at Logixboard, you will play a critical role in driving customer success and growth. You will work closely with the Sales, Operations, and Marketing teams to deliver exceptional customer experiences and ensure customer satisfaction.You will be responsible for providing proactive guidance to customers on the effective...

  • Digital Transformation Specialist

    1 day ago

    Sydney, New South Wales, Australia Nuix Full time

    Unlock the Power of Data with NuixAbout the RoleWe are seeking a highly skilled Digital Transformation Specialist to join our team as a Customer Success Manager. As a key member of our organization, you will play a crucial role in ensuring our customers achieve maximum value from our solutions.About NuixNuix is a leading provider of investigative analytics...

  • Customer Success Expansion Specialist

    11 hours ago

    Sydney, New South Wales, Australia Crossmark Full time

    About the RoleAre you a sales professional with a passion for the automotive industry? As our Customer Success Expansion Specialist, you'll be responsible for promoting our high-quality oil products to mechanics and aftermarket trade businesses. Your mission is to expand our customer base, build strong relationships, and keep clients coming back with your...

  • Smartsheet Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Smartsheet Full time

    As a Customer Success Associate at Smartsheet, you will be responsible for managing a set of assigned accounts to promote customer satisfaction, successful product use, and customer retention.This role involves being the primary contact for important customers, understanding customer success criteria, addressing questions, resolving issues, and serving as a...

  • Customer Success Expert

    3 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    About the Role:As a Customer Success Manager at Duck Creek Technologies, you will be responsible for managing and developing multiple medium/large OnDemand and OnPrem accounts. This role requires a high performer who is SaaS revenue focused, with excellent customer service and organizational skills.Key Responsibilities:* Manage 3+ medium/large OnDemand or...

  • Customer Success Delivery Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Deliver Exceptional Customer ExperienceAt Standards Australia, we strive to empower communities through trusted solutions. We're seeking a Customer Success Specialist to join our team, delivering an exceptional customer experience and promoting customer loyalty.About the RoleEnsure customer service interactions are processed accurately and promptly.Exceed...

  • IT Technical Specialist

    5 days ago

    Sydney, New South Wales, Australia Budage Pty Limited Full time

    OverviewBudage Pty Limited is a leading provider of innovative solutions.Estimated Salary: AU$60,000 - AU$80,000 per annumAbout the RoleWe are seeking an experienced IT Technical Specialist to join our team in Sydney. The successful candidate will be responsible for providing level 1 IT support and troubleshooting technical issues.Key ResponsibilitiesThe IT...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Unlock your potential as a Technical Support Specialist at Microsoft, where you'll play a pivotal role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our Customer Service & Support (CSS) team, where you'll be part of a dynamic group that builds trust and confidence for every person and organization...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Customer Success Liaison

    2 weeks ago

    Sydney, New South Wales, Australia Momentus Technologies Full time

    About the Role:We are seeking a highly skilled Customer Success Liaison to join our team at Momentus Technologies. As a Customer Success Liaison, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes and are satisfied with our services.Key...

  • Technical Product Specialist

    4 weeks ago

    Sydney, New South Wales, Australia WiseTech Global Full time

    At WiseTech Global, we're looking for a skilled Technical Product Specialist to join our Systems Components team. As a key member of our team, you'll work closely with our development team to build software systems that solve the global logistics industry's most challenging problems.This role involves leveraging your software development, architecture, or...

  • Customer Success Partner

    2 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    About the RoleWe are seeking a highly skilled Customer Success Partner to join our dynamic AU Support team at Compass Education.In this role, you will provide exceptional support to schools using Compass, utilizing your technical expertise and problem-solving skills to deliver innovative solutions.Key Responsibilities:Provide comprehensive support through...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    Technical Support SpecialistWe are seeking a dedicated and enthusiastic technical support specialist fluent in Japanese to join our team. The successful candidate will play a crucial role in assisting Japanese-speaking customers by providing prompt and effective technical support.Key Responsibilities:Provide first-level and some second-level technical...

  • Customer Success Advocate

    5 days ago

    Sydney, New South Wales, Australia TempNet Full time

    About TempNetTempNet is a successful and established business with a reputation for providing outstanding quality in the healthcare technology sector.We are seeking a skilled Customer Success Representative to join our team in Warriewood, offering a fantastic opportunity to work locally and contribute to facilitating effective customer engagement, improving...