Customer Success Operations Specialist

1 week ago


Sydney, New South Wales, Australia Nuvei Full time
About Us

Till Payments, an integrated payment solutions provider and a subsidiary of Nuvei Corporation, accelerates growth for businesses worldwide. With a strong focus on innovation and customer satisfaction, we deliver seamless payment experiences across all channels.

Job Summary

We are seeking a skilled Customer Success Operations Specialist to join our Australia-wide sales team. This hands-on role will provide operational support, ensuring our strategy is sound, processes are in place, and teams are set up for success.

Key Responsibilities
  • Assist Sales Teams with account creation, opportunity management, and data maintenance within Dynamics 365 CRM.
  • Conduct post 'go-live' check-ins with merchants, providing training as needed and ensuring requirements are met.
  • Owning T1 and T2 customer configuration updates off the back of outbound check-in calls, with assistance from Customer Support when required.
  • Managing merchant retention for all T1 and T2 offboarding requests.
  • Collaborating with Sales and Onboarding teams to ensure a positive merchant experience.
What We Offer

As a Customer Success Operations Specialist at Till Payments, you can expect:

  • A dynamic, inclusive, and supportive work environment that fosters collaboration, innovation, and creativity.
  • Flexible working arrangements.
  • Opportunities for career advancement and growth, with a strong focus on internal promotions and employee development.
  • Employee recognition and reward programs acknowledging outstanding performance and contributions to the company.
About You

We're looking for someone with exceptional attention to detail, broad administrative experience, and the ability to work independently and manage multiple tasks efficiently. Knowledge of CRM usage is preferred but not essential. If you're passionate about delivering exceptional results and have a drive for growth, we'd love to hear from you.

Estimated Salary Range: AU$60,000 - AU$80,000 per annum

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