Digital Transformation Specialist

4 days ago

Sydney, New South Wales, Australia Nuix Full time

Unlock the Power of Data with Nuix

About the Role

We are seeking a highly skilled Digital Transformation Specialist to join our team as a Customer Success Manager. As a key member of our organization, you will play a crucial role in ensuring our customers achieve maximum value from our solutions.

About Nuix

Nuix is a leading provider of investigative analytics and intelligence software, empowering our customers to be a force for good by finding truth in the digital world. Our solutions are powered by AI, enabling us to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage, and even lives.

About the Job

This is a fantastic opportunity to work with a dynamic and passionate team, driving digital transformation and customer success. As a Customer Success Manager, you will serve as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.

Key Responsibilities:
  • Act as the primary point of contact for customers during technical deployments, ensuring smooth implementation and successful outcomes.
  • Partner with Account Directors (AD) and Solution Consultants (SC) to develop and execute account strategies aligned with customer objectives.
  • Gain a deep understanding of each customer's business goals, systems, and workflows as they relate to Nuix solutions.
  • Champion the success of customers by optimising the performance and impact of their Nuix projects.
  • Advise customers on best practices for adopting Nuix solutions to enhance their experience and maximise value.
  • Coordinate and leverage global resources to support customers in achieving their desired outcomes.
  • Promote continuous customer engagement with Nuix through training programs and skill development.
  • Be across support and engineering related requests to provide confidence to the customer and help liaise with internal teams.
  • Oversee and monitor the use of professional services hours, ensuring efficient allocation and delivery of services.
Requirements:
  • Proven experience as a Customer Success Manager or in a similar customer-facing role, ideally within corporate, advisory, or law enforcement sectors.
  • A focus in data privacy, forensic investigations, eDiscovery, etc., is highly desirable.
  • Excellent communication and presentation skills, with the ability to engage both highly technical teams and non-technical stakeholders.
  • High energy, entrepreneurial mindset with the ability to think critically and proactively solve problems.
  • Exceptional written and verbal communication skills, with a strong attention to detail in all client interactions.
What We Offer:
  • Estimated salary: $100,000 - $120,000 per annum, depending on experience.
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities to enhance your skills and knowledge.
  • The chance to work with a dynamic and passionate team, driving digital transformation and customer success.
  • The opportunity to make a real difference in the lives of our customers and the wider community.
How to Apply:

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application, including your resume and a cover letter, explaining why you are the ideal candidate for this role.

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