Personal Loan Consultant

4 weeks ago

Sydney, New South Wales, Australia People's Choice Full time

About the role

The Personal Loan Delivery Consultant will work in our National Contact Centre, connecting with members and their personal lending needs. They will process applications from start to finish, adhering to all current lending policies and procedures within the service level agreements set. This role requires flexibility and the ability to engage with members through multiple channels, including virtual, online, and inbound phone, to deliver a seamless omni-channel experience.

Our contact centre teams split their time working from home and in our contact centre in our Flinders Street head office, offering flexibility and the best of both worlds. We're seeking applicants with full flexibility across the working week, as we operate weekdays between 9:00am – 9:00pm and weekends between 8:30am – 4:30pm. Penalty rates apply for late shifts and weekend work.

Key responsibilities include:

  • Building relationships with members to identify opportunities to promote the Credit Union's products and achieve their needs
  • Contributing to personal lending growth through the efficient management of personal loan enquiries and applications across multiple channels
  • Proactively connecting with members and engaging in quality conversations about their personal lending and other financial needs
  • Adhering to all current policies and procedures
  • Contributing to a successful team environment

About you

The successful candidate will demonstrate:

  • Demonstrated ability to deliver high levels of customer service
  • Demonstrated experience in following strict policy and procedure
  • Role model a positive and proactive, results-focused attitude and behavior
  • Ability to work within a dynamic and fast-paced environment
  • Decision-making, problem-solving, and dispute resolution skills

Why choose People's Choice

Be part of an inclusive, friendly, professional, and motivated team, where people work better together to achieve and grow. We value and celebrate diversity of thought through our inclusive culture and with our people at the heart of our success, we'll support your career goals, whilst also guaranteeing supportive and dynamic working conditions.

The perks:

  • Work from anywhere philosophy
  • Career progression opportunities
  • Ongoing training, coaching, and support
  • Employee banking benefits and discounted insurances
  • Carbon neutral certified
  • Paid volunteering days
  • Salary sacrificing options
  • Employee Assistance Program
  • Corporate Health Cover, discounted car parking, and other corporate discounts

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