Personal Loan Consultant
3 weeks ago
About the role
The Personal Loan Delivery Consultant will work in our National Contact Centre, connecting with members and their personal lending needs. You will process applications from start to finish, following all current lending policies and procedures within the service level agreements set. You'll work flexibly and engage with our members through various channels, including virtual, online, and inbound phone, to deliver a seamless experience.
Our contact centre teams split their time working from home and in our head office, giving you flexibility and the best of both worlds. We're seeking applicants with full flexibility across the working week.
Key responsibilities include:
- Building relationships with our members to identify opportunities to promote the Credit Union's products to meet their needs
- Contributing to personal lending growth through the efficient management of personal loan enquiries and applications
- Proactively connecting with members and engaging in quality conversations about their personal lending and other financial needs
- Adhering to all current policies and procedures
- Contributing to a successful team environment
About you
The successful candidate will demonstrate:
- Demonstrated ability to deliver high levels of customer service
- Demonstrated experience in following strict policy and procedure
- Role model a positive and proactive, results-focused attitude and behavior
- Ability to work within a dynamic and fast-paced environment
- Decision-making, problem-solving, and dispute resolution skills
Why choose People's Choice
Be part of an inclusive, friendly, professional, and motivated team, where people work better together to achieve and grow. We value and celebrate diversity of thought through our inclusive culture and with our people at the heart of our success, we'll support your career goals, whilst also guaranteeing supportive and dynamic working conditions.
The perks:
- Work from anywhere philosophy
- Career progression opportunities
- Ongoing training, coaching, and support
- Employee banking benefits and discounted insurances
- Carbon neutral certified
- Paid volunteering days
- Salary sacrificing options
- Employee Assistance Program
- Corporate Health Cover, discounted car parking, and other corporate discounts
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