Home Loan Consultant
2 weeks ago
Job Title: Home Loan Specialist
About the Role:
We are seeking a highly skilled and experienced Home Loan Specialist to join our team at EBR. As a Home Loan Specialist, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.
Key Responsibilities:
- Provide inbound and outbound support about the product during all steps of the customer's journey
- Assist with digital loan application processes and underwrite loans
- Resolve customer issues and complaints
- Complete loan applications, payments, repayments, and arrears management, mortgage variations, and act on fraud alerts
- Flexibility to work on a roster system, Monday to Friday
Requirements:
- RG 146 qualified with at least 2 years experience in retail mortgage lending and sales/customer service in a call centre
- Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
About EBR:
EBR is an exciting work environment with long term career opportunities. If you have a passion for customer service and are a strong communicator with proven negotiation experience, we encourage you to apply for this role.
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