Home Loan Consultant

2 weeks ago


Sydney, New South Wales, Australia EBR Full time

Job Title: Home Loan Specialist

About the Role:

We are seeking a highly skilled and experienced Home Loan Specialist to join our team at EBR. As a Home Loan Specialist, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.

Key Responsibilities:

  • Provide inbound and outbound support about the product during all steps of the customer's journey
  • Assist with digital loan application processes and underwrite loans
  • Resolve customer issues and complaints
  • Complete loan applications, payments, repayments, and arrears management, mortgage variations, and act on fraud alerts
  • Flexibility to work on a roster system, Monday to Friday

Requirements:

  • RG 146 qualified with at least 2 years experience in retail mortgage lending and sales/customer service in a call centre
  • Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts

About EBR:

EBR is an exciting work environment with long term career opportunities. If you have a passion for customer service and are a strong communicator with proven negotiation experience, we encourage you to apply for this role.


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