Senior Implementation Consultant
4 weeks ago
Job Title: Senior Implementation Consultant
At FIS, we are seeking a highly skilled Senior Implementation Consultant to lead our largest programs and drive customer success. As a key member of our Professional Services team, you will be responsible for directing project teams towards on-time, on-budget projects resulting in referenceable clients.
About the Role
The Senior Implementation Consultant will play a leadership role in the success of customer implementations of the Ambit Lending product suite, including Credit Assessment and Commercial Loan Origination solutions. Credit Assessment is a risk and compliance tool that commercial banks use to evaluate whether to lend to borrowers, while CLO is a loan origination tool that banks use to track commercial loans throughout the lending lifecycle.
Key Responsibilities
- Project oversight for our largest programs, including escalation management, budget oversight, risk mitigation, and customer steering meeting attendance.
- Customer relationship management of assigned customer portfolio.
- Create SOWs and Change Requests as assigned.
- Lead process improvement initiatives for Professional Services Practice.
- Manage projects from inception to close, including key aspects of project success: scope, budget, accurate forecasting, risk mitigation, issues, and customer satisfaction.
Requirements
- Minimum 10 years of experience leading large, transformational projects in a professional services environment.
- Proven ability to execute flawlessly and drive/motivate others to do the same.
- Highly articulate communicator who can convey important messages in a clear and compelling manner at all levels of the organization.
- Proven track record working with C-suite Executives and Boards, equally comfortable addressing large public audiences or senior-level customers.
- Industry experience in banking/financial services.
- End-to-end software implementation experience (preferably at a software vendor).
- Ability to take a hands-on approach in managing customers, foresee and proactively resolve customer issues and escalations.
- Ability to persuade and influence others on the best approach to take.
- Willingness to travel to visit clients 25-50%.
What We Offer
- Competitive salary.
- Attractive benefits.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A modern, international work environment and a dedicated and motivated team.
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