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Hotel Front Office Leader
1 month ago
Rydges Esplanade Hotel Fremantle is seeking an experienced and skilled hotel front office leader to join our team. This exciting opportunity offers the chance to lead and inspire a talented team, drive service excellence, and contribute to the success of one of Australia's leading hospitality brands.
Role Overview
The successful candidate will have significant leadership experience in a fast-paced hotel environment, with a proven track record of delivering exceptional customer experiences and driving revenue growth. You will be responsible for managing the front desk operations, supervising a team of staff, and maintaining high standards of quality and service.
About Rydges Esplanade Hotel Fremantle
Nestled in the heart of Western Australia, Rydges Esplanade Hotel Fremantle is an iconic landmark that has been welcoming guests since 1850. Our hotel offers a unique blend of rich history, warm hospitality, and modern amenities, making it the perfect destination for travelers and locals alike.
About the Job
This role requires a strong focus on customer satisfaction, teamwork, and results-driven performance. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a passion for delivering exceptional customer experiences.
Key Responsibilities
- Schedule management: Schedule shifts to ensure 24/7 coverage and manage staff rotas to meet business needs.
- Staff supervision: Supervise and train front office staff, provide guidance and support, and conduct regular performance reviews.
- Cash handling and credit procedures: Monitor cash handling and credit transactions, ensuring accuracy and security at all times.
- Customer service: Provide exceptional customer service, resolving complaints and issues promptly and professionally.
- Reporting and budgeting: Prepare and submit accurate reports on customer feedback, bookings, and cancellations, as well as manage departmental budgets and expenses.
About Rydges
Rydges is an Australian-owned and operated hotel brand that has been delivering exceptional experiences for over 30 years. We are passionate about providing genuine local hospitality, quality accommodations, and memorable experiences for our guests.
Benefits and Perks
As a member of the Rydges team, you will enjoy a range of benefits and perks, including:
- Incredible discounts on stays at Rydges hotels and other EVT properties.
- Access to exclusive events, promotions, and experiences.
- A supportive and collaborative work environment.
- Ongoing training and development opportunities.
- Competitive salary and benefits package.
About the Salary
The estimated annual salary for this role is $80,000 - $100,000 AUD, depending on experience and qualifications.
About Us
Rydges Esplanade Hotel Fremantle is part of the Entertainment Venues and Travel (EVT) group, a leading provider of hospitality and entertainment services across Australia and New Zealand.
Why Choose Rydges?
We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. If you are passionate about delivering exceptional customer experiences and have what it takes to succeed in a fast-paced hotel environment, we would love to hear from you.
