Front Office Operations Manager

1 day ago


Perth, Western Australia Rydges Full time
About the Role

As a Front Office Operations Manager at Rydges Esplanade Hotel Fremantle, you will play a vital role in delivering exceptional guest experiences and driving business growth.

Key Responsibilities:
  • Schedule Management: Coordinate shifts to ensure 24/7 coverage, considering factors like staffing levels, workload, and employee availability.
  • Training and Development: Support and supervise front office staff, providing guidance on procedures, policies, and best practices.
  • Operational Efficiency: Monitor stock levels, order supplies, and maintain an organized reception area to ensure seamless operations.
  • Reporting and Analysis: Prepare daily, weekly, and monthly reports on customer feedback, bookings, cancellations, and other key performance indicators.
  • Cash Handling and Security: Enforce cash-handling procedures, check-ins/check-outs, and credit transactions to prevent losses and ensure accuracy.
  • Interdepartmental Collaboration: Foster effective relationships with hotel departments to maximize reservations, Front Desk activity, and overall efficiency.
Requirements:

To succeed in this role, you must possess:

  • Leadership Skills: Proven ability to motivate and lead teams towards achieving goals.
  • Attention to Detail: High level of organizational skills, ensuring accurate record-keeping and attention to detail.
  • Problem-Solving: Effective communication and conflict resolution skills to handle guest complaints and special requests.
  • Financial Acumen: Basic understanding of budgeting, forecasting, and financial reporting to support revenue growth and cost control.
Benefits and Perks:

Rydges offers an attractive compensation package, including:

  • Competitive Salary: Estimated $85,000 - $110,000 per annum, depending on experience.
  • Team Member Discounts: Enjoy discounts on hotel stays, movie tickets, and other perks.
  • Rapid Career Growth: Opportunities for advancement within the company's network.
  • Local Community Involvement: Participate in volunteering and charitable initiatives.


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