Front Office Experience Leader
2 days ago
We are seeking a skilled Front Office Experience Leader to join our team at Holiday Inn. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences and leading a team of Guest Service Agents.
Job Description- Kick-start memorable guest experiences with warm welcomes.
- Manage guest interactions, team performance, and hotel operations.
- Cultivate a positive work environment through coaching, mentoring, and onboarding.
- Prepare department rosters and ensure accurate timecards and schedules.
- Oversee opening and closing duties, adhering to hotel standards.
- Inspire the team to achieve monthly targets and provide excellent customer service.
- Champion guest loyalty by acknowledging IHG One Rewards members and encouraging returning guests.
- Process payments and maintain security procedures for transactions and guest data.
- Streamline check-in and check-out processes while resolving issues and queries.
- Anticipate and cater to guests' needs, offering tailored recommendations.
- Be the trusted point of contact for guests, handling everything from bill inquiries to restaurant reservations.
- Hold a qualification in Hospitality Management or a similar field.
- Possess at least 1 year of experience in a Front Office position.
- Able to communicate effectively with guests and colleagues.
- Demonstrate problem-solving skills to turn challenges into opportunities.
- Will to work a rotating roster, including mornings, evenings, weekends, and public holidays.
- Fluency in English (additional languages a plus).
At Holiday Inn, we believe in creating inclusive teams where everyone feels welcome and valued. We offer a range of benefits, including free duty meals, a full uniform, impressive room discounts, and comprehensive training.
We promote a culture of trust, support, and acceptance, celebrating diverse backgrounds, experiences, and perspectives. Our myWellbeing framework supports employees' health, lifestyle, and workplace well-being.
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