Front Office Team Lead

7 hours ago


Perth, Western Australia Marriott International Full time
About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at The Westin Perth Hotel. As a key member of our front office department, you will be responsible for providing exceptional guest service, managing hotel operations, and leading a team of receptionists.

Job Responsibilities
  • Manage the check-in and check-out process for hotel guests, ensuring a seamless and efficient experience.
  • Maintain accurate records of guest accounts, including billing and payment information.
  • Represent property management in resolving any guest-related issues or concerns.
  • Take reservations and respond to guest inquiries in a timely and professional manner.
  • Implement new projects and policies as directed by management, while maintaining a high level of productivity and efficiency.
  • Cultivate a culture of excellence within the front office team, promoting teamwork, communication, and continuous improvement.
Requirements

To be successful in this role, you will require:

  • A strong background in hospitality management, with a focus on front office operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • A proven track record of leadership and team management, with the ability to motivate and develop staff.
  • Competency in software packages such as Word, Excel, PowerPoint, and OPERA.
  • The ability to work independently and as part of a team, with a flexible attitude and willingness to adapt to changing situations.
What We Offer

As a Front Office Supervisor at Marriott International, you will enjoy a range of benefits, including:

  • A competitive salary of $65,000 - $80,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, superannuation, and paid time off.
  • The opportunity to work with a global brand leader in the hospitality industry, with a reputation for excellence and innovation.
  • Ongoing training and development opportunities, to help you grow and succeed in your career.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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