Senior Front Office Operations Manager
2 weeks ago
Company Overview
Located in the heart of Perth's West End, our hotel offers a unique blend of style and comfort. With 192 air-conditioned rooms, we cater to both business and leisure travelers alike.
About Us
We're part of Accor, a global leader in hospitality. Our commitment to excellence shines through in every aspect of our service.
Job Title: Senior Front Office Operations Manager
Estimated Salary: AU$55,000 - AU$65,000 per annum
Job Description
As a Senior Front Office Operations Manager at our hotel, you will play a key role in ensuring seamless operations during your shift. Your primary responsibility will be to lead the Front Office team, providing guidance, support, and training as needed.
Key Responsibilities:
- Supervise and mentor Front Office team members, promoting a culture of exceptional customer service.
- Ensure efficient check-in and check-out processes, minimizing wait times for guests.
- Manage guest complaints and feedback, providing prompt and professional resolutions.
- Collaborate with other departments to optimize hotel operations and enhance the overall guest experience.
- Promote our Accor Live Limitless Loyalty Program, driving loyalty and retention among our valued guests.
Requirements:
- Previous experience in a similar role or Front Office leadership position.
- C Class Manual Driver's Licence (essential).
- Approved Manager Licence and RSA.
- Well-developed problem-solving and analytical skills.
- Exceptional customer service skills and ability to motivate team members.
- Time management skills with the ability to multi-task.
Benefits:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development within Accor.
- A dynamic and supportive work environment.
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