Hotel Night Operations Manager
1 month ago
A competitive salary of $65,000 - $75,000 per year awaits an experienced and ambitious professional to take on the role of Assistant Night Manager at our Holiday Inn hotel. Reporting directly to the Night Manager & Rooms Division Manager, you will play a vital part in ensuring the safety and security of our guests and colleagues while overseeing the accurate and timely completion of the night audit function.
This is a Full-Time position working overnight from 11pm to 7am, requiring someone who enjoys working with numbers and can handle multiple tasks with ease. As our ideal candidate, you will have at least 1 year's experience within a hotel Front Office role, with exposure to both Reception and Night Audit procedures. You will also possess a strong working knowledge of PMS (Opera) and accounting and mathematics skills for accurate auditing and payment processing.
About the Role:- Support the Night Manager in managing guest experiences, team performance, and hotel operations during overnight shifts.
- Prioritize workload and ensure the team delivers authentic, memorable experiences while achieving tasks at hand.
- Serve as the first point of contact for critical emergency situations in the absence of the Night Manager.
In addition to your core responsibilities, you will be responsible for processing payments, checking guests in and out, managing wake-up call requests, and running the night audit process on PMS (Opera). You will also bring our IHG One Rewards Loyalty Program to life by recognizing members, delivering benefits, and enrolling guests to the program.
Requirements:- An approachable personality and passion for Making Guests Smile.
- At least 1 year's experience within a hotel Front Office role, with exposure to both Reception and Night Audit procedures.
- A strong working knowledge of PMS (Opera).
- Accounting and mathematics skills for accurate auditing and payment processing.
We offer a range of benefits designed to support your wellbeing, including free CBD car parking, duty meals, a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
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