Hotel Operations Manager
3 days ago
About Rydges Hotels
Rydges is an Australian and New Zealand owned and operated hospitality company with a rich history dating back to 1850. The company operates quality hotels in key destinations across Australia and New Zealand, offering genuine local hospitality with a refreshing down-to-earth approach.
About the Role
Key Responsibilities:- Front Office Leadership: Supporting, training, and supervising front office staff to deliver exceptional customer service.
- Scheduling and Rostering: Ensuring 24-hour rotating shifts are fulfilled and managing HR-related tasks efficiently.
- Operations Management: Maintaining an orderly appearance throughout the reception area, monitoring stock, and ordering office supplies.
- Reporting and Budgeting: Preparing daily/weekly/monthly management reports on customer feedback, bookings, and cancellations, while managing departmental budgets and rosters.
- Ensuring Guest Satisfaction: Handling customer complaints and special requests effectively, ensuring a positive outcome.
- Maximizing Efficiency: Scheduling and optimizing reservations and front desk activity to ensure efficient and effective inter-department interaction.
- Cash Handling and Credit Procedures: Enforcing all cash-handling, checking, and credit procedures to minimize losses and maintain accuracy.
- Revenue Optimization: Ensuring average rate and occupancy are maximized, guaranteed bookings and cancellation fees are charged where applicable.
- Team Member Discounts: Enjoy incredible discounts on hotel stays, movie tickets, and more.
- Rapid Career Growth: Access to opportunities for career advancement through our extensive network.
- Local Community Involvement: Participate in volunteering and charitable giving initiatives.
At Rydges, we're committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers. If you're a motivated and results-driven individual looking for a challenging role in a dynamic environment, we encourage you to apply.
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