Hotel Operations Manager

3 days ago


Perth, Western Australia Rydges Full time

About Rydges Hotels

Rydges is an Australian and New Zealand owned and operated hospitality company with a rich history dating back to 1850. The company operates quality hotels in key destinations across Australia and New Zealand, offering genuine local hospitality with a refreshing down-to-earth approach.

About the Role

Key Responsibilities:
  • Front Office Leadership: Supporting, training, and supervising front office staff to deliver exceptional customer service.
  • Scheduling and Rostering: Ensuring 24-hour rotating shifts are fulfilled and managing HR-related tasks efficiently.
  • Operations Management: Maintaining an orderly appearance throughout the reception area, monitoring stock, and ordering office supplies.
  • Reporting and Budgeting: Preparing daily/weekly/monthly management reports on customer feedback, bookings, and cancellations, while managing departmental budgets and rosters.
Customer Service Excellence:
  • Ensuring Guest Satisfaction: Handling customer complaints and special requests effectively, ensuring a positive outcome.
  • Maximizing Efficiency: Scheduling and optimizing reservations and front desk activity to ensure efficient and effective inter-department interaction.
Financial Acumen:
  • Cash Handling and Credit Procedures: Enforcing all cash-handling, checking, and credit procedures to minimize losses and maintain accuracy.
  • Revenue Optimization: Ensuring average rate and occupancy are maximized, guaranteed bookings and cancellation fees are charged where applicable.
Benefits and Perks:
  • Team Member Discounts: Enjoy incredible discounts on hotel stays, movie tickets, and more.
  • Rapid Career Growth: Access to opportunities for career advancement through our extensive network.
  • Local Community Involvement: Participate in volunteering and charitable giving initiatives.

At Rydges, we're committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers. If you're a motivated and results-driven individual looking for a challenging role in a dynamic environment, we encourage you to apply.



  • Perth, Western Australia Alex Hotel Full time

    About Alex HotelAlex Hotel in Northbridge, Perth, offers a unique experience for guests. We're seeking a skilled Hotel Maintenance Manager to join our team and ensure our facilities are well-maintained and operating efficiently. About the RoleAs a Hotel Maintenance Manager at Alex Hotel, you will be responsible for overseeing the maintenance and upkeep of...


  • Perth, Western Australia Alex Hotel Full time

    About Alex HotelAlex Hotel is a leading hospitality provider in Perth, Western Australia.We are seeking a skilled Maintenance Manager to join our team. The successful candidate will be responsible for ensuring the smooth operation of our hotel facilities.Key ResponsibilitiesDevelop and implement a comprehensive preventative maintenance program to identify...


  • Perth, Western Australia Alex Hotel Full time

    About Alex HotelAlex Hotel in Northbridge, Perth, is seeking a skilled Hotel Maintenance Manager to oversee the maintenance and upkeep of our hotel facilities, ensuring they are well-maintained and operating efficiently to provide a comfortable experience for our guests.Key Responsibilities:Develop and implement a comprehensive preventative maintenance...


  • Perth, Western Australia Alex Hotel Full time

    About Alex HotelWe are seeking a skilled and experienced Hotel Maintenance Manager to join our team in Perth, WA. As a full-time position, you will be responsible for overseeing the maintenance and upkeep of our hotel facilities, ensuring they are well-maintained and operating efficiently to provide a comfortable experience for our guests.Key...


  • Perth, Western Australia Alex Hotel Full time

    About the RoleAlex Hotel is seeking a skilled and experienced professional to join our team in Perth, WA. As a full-time Maintenance Manager, you will be responsible for overseeing the maintenance and upkeep of our hotel facilities, ensuring they are well-maintained and operating efficiently to provide a comfortable experience for our guests.Key...


  • Perth, Western Australia Alex Hotel Full time

    About Alex HotelWe're excited to have you join our team at Alex Hotel in Northbridge, Perth!Overview of the RoleThe ideal candidate for this Sous Chef position will be passionate about delivering exceptional culinary experiences and work collaboratively with our Head Chef to achieve high standards.ResponsibilitiesAssist the Head Chef in menu planning, food...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job SummaryThe Duty Manager will oversee the front office and hotel operations, ensuring seamless guest experiences and efficient staff management.About YouWe are seeking a seasoned hospitality professional with experience in managing front office and duty manager responsibilities.You will be responsible for inspecting VIP rooms, walking through hotel...


  • Perth, Western Australia Silk Hospitality Full time

    We are seeking an experienced Hotel Operations Manager to join our team at a 5-Star Luxury Hotel in Busselton, Perth.About the Role:Lead and develop a dynamic housekeeping team to drive productivity and maintain hotel standards.Assist with cleaning of guest rooms, public areas, and accommodation suites.Contribute to achieving and exceeding guest service...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job OverviewWe are seeking an experienced Hotel Operations Manager to join our team at Pan Pacific Perth. The successful candidate will be responsible for leading the Front Office team, ensuring smooth daily operations and high team performance.About the RoleThe Guest Services Supervisor will be responsible for responding to all guest requests based on LQA...


  • Perth, Western Australia Silk Hospitality Full time

    About the RoleWe are seeking an experienced and skilled Hotel Operations Manager to join our team at Silk Hospitality.Job DescriptionThe successful candidate will be responsible for leading a diverse workforce, further developing their personal and professional skills, and interacting with key clients within the hotel industry.Key Responsibilities:Ensure...


  • Perth, Western Australia Accor Full time

    Job Title: Hotel Operations ManagerJob Summary:The role of Hotel Operations Manager at Accor involves supporting the Front Office Manager in the daily management of the Front Office department. The successful candidate will lead the work of the Front Office Team and ensure the efficient and effective operation of the department during their shift.Key...


  • Perth, Western Australia Pensione Hotel Full time

    About the OpportunityPensione Hotel Perth, a leading hotel in Australia's Western region, is seeking an experienced Maintenance and Facility Supervisor to join their maintenance team.As a key member of the hotel's operations team, the successful candidate will be responsible for ensuring the smooth day-to-day operation of all facilities, including guest...


  • East Perth, Western Australia Metro Hospitality Group Full time

    Hotel Manager Position at Metro Hospitality GroupWe are seeking a highly skilled and experienced Hotel Manager to join our team at our Perth hotel. As a key member of our management team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and leading a team of staff to achieve our goals.Key...


  • Perth, Western Australia Pan Pacific Hotels Group Full time

    Job DescriptionThe Role:Oversee Front Office and Duty Manager responsibilities, including managing staff, coordinating operations, and ensuring adherence to brand standards.Evaluate guest satisfaction by inspecting VIP rooms, promoting hotel facilities and loyalty programs, and assisting with operations.Manage inventory availability, room allocation, and...


  • Perth, Western Australia Silk Hospitality Full time

    About the RoleWe are seeking a highly skilled Hotel Operations Manager to lead and manage our housekeeping team in Perth and surrounding areas. This is an excellent opportunity for experienced Supervisors, Leaders & Managers to take their career to the next level.


  • Perth, Western Australia Silk Hospitality Full time

    We are seeking a seasoned Hotel Operations Manager to join our team at Silk Hospitality.Silkingoing the luxury hotel industry nationally, we pride ourselves on delivering exceptional services to our clients. As an onsite leader, you will have the opportunity to lead and manage a diverse workforce, further develop your personal and professional skills, and...


  • Perth, Western Australia Marriott International Full time

    Lead the Front Desk with ExcellenceAt Marriott International, we're seeking a seasoned Hotel Operations Manager to join our dynamic team at The Westin Perth Hotel. As a key member of our front desk staff, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.About the RoleWe estimate an annual salary of $80,000 -...


  • Perth, Western Australia Accor Full time

    OverviewAccorHotels is a leading hospitality company with a passion for delivering exceptional guest experiences. We are seeking an experienced Operational Hotel Manager to join our team at Novotel Perth Langley.About the RoleWe offer a competitive salary of AUD $80,000 - $120,000 per annum, depending on experience. As an Operational Hotel Manager, you will...


  • Perth, Western Australia Silk Hospitality Full time

    Job DescriptionWe are seeking a highly skilled and experienced Luxury Hotel Operations Manager to join our team at Silk Hospitality.About the RoleThis is a fantastic opportunity for a driven and organized individual to take on a leadership role in our housekeeping department. As a Luxury Hotel Operations Manager, you will be responsible for driving...


  • Perth, Western Australia Silk Hospitality Full time

    About the RoleWe are seeking a highly skilled and experienced Luxury Hotel Operations Manager to join our team at Silk Hospitality in Perth, Western Australia.Key Responsibilities:Achieving and exceeding guest service standards by ensuring exceptional quality of accommodations, amenities, and services.Daily inspections of guest rooms, public areas, and staff...