Key Account Retention Specialist
2 weeks ago
We are seeking a Key Account Retention Specialist to join our team in AU. This is a unique opportunity to develop trust with customers, provide exceptional experiences, and alleviate pain points through clear understanding of customer objectives.
About the Role- Develop trust with assigned customers and provide a best-in-class experience
- Activate internal and external capabilities to alleviate pain points and align expectations
- Collaborate with other teams and participate in campaign efforts to connect with diverse users of Canonical products
- Identify high potential and high-risk customers and onboard new customers to our products and support processes
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill customer objectives
- Engage with a portfolio of customers to ensure risk identification and collect feedback for review by the product team
- Candidate must have customer-facing experience
- An empathetic individual with a natural drive to help others
- Possess passion for technology, infrastructure, and Ubuntu
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
- Geographical location, experience, and performance-based compensation worldwide
- Performance-driven annual bonus
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
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