Key Account Retention Specialist

2 weeks ago


Melbourne, Victoria, Australia Canonical Full time
Job Summary

We are seeking a Key Account Retention Specialist to join our team in AU. This is a unique opportunity to develop trust with customers, provide exceptional experiences, and alleviate pain points through clear understanding of customer objectives.

About the Role
  • Develop trust with assigned customers and provide a best-in-class experience
  • Activate internal and external capabilities to alleviate pain points and align expectations
  • Collaborate with other teams and participate in campaign efforts to connect with diverse users of Canonical products
  • Identify high potential and high-risk customers and onboard new customers to our products and support processes
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill customer objectives
  • Engage with a portfolio of customers to ensure risk identification and collect feedback for review by the product team
About You
  • Candidate must have customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Possess passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organisational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally
What We Offer
  • Geographical location, experience, and performance-based compensation worldwide
  • Performance-driven annual bonus
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events


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