Senior Administrative Coordinator
4 weeks ago
About Michael Page
We are a leading professional recruitment consultancy, specialising in permanent and contract staffing across a wide range of industries. We pride ourselves on delivering exceptional service to our clients and candidates alike.
Salary: £35,000 - £40,000 per annum
Job Description
Key Responsibilities:- Administration Support:
- Manage customer orders using Oracle (POs, receipting, invoicing).
- Update order status and explore alternatives as needed.
- Coordinate with ports, customers, transport, and factories for fulfillment.
- Handle sales calls professionally.
- Resolve customer inquiries and follow up until resolved.
- Oversee credit requests and coordinate with suppliers and Finance.
- Prepare Dealer quotations and manage correspondence.
- Support sales administrators during peak times or absences.
- Collaborate with sales managers on stock levels and deliveries.
- Ensure database accuracy and update product catalogues.
- Support promotional activities and office operations.
- Coordinate with ports, customs, and regulatory bodies.
- Work with offshore support to streamline local activities.
- Warranty Support:
- Process warranty calls professionally.
- Resolve customer queries and manage warranty documentation.
- Ensure accurate recording of warranty jobs.
- Track and analyse customer satisfaction and warranty data.
- Experience in administrative or sales support, advantage if in similar manufacturing industry.
- Proficiency in Oracle or similar ERP systems desired (however not a must).
- Strong organisational and multitasking skills.
- Can do attitude.
- Excellent communication skills.
- Ability to work independently and in a team.
- Customer-focused with proactive problem-solving skills.
- Experience with warranty processes is a plus.
- Training and further development
- Long-term opportunity to grow within the business
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