Front Desk Associate

2 months ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

About the Role:

We are seeking a skilled and friendly Front Desk Associate to join our team at Lancemore Crossley St Hotel. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Portage of guest luggage to and from suites.
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.
  • Answers all telephone calls within three rings in a professional friendly manner.
  • Informs guests of all facilities and services available in the Property.
  • Sets up guest accounts accurately.
  • Reconciles cashier floats at the completion of each shift maintaining an accurate float.
  • Documents all transactions and alterations to accounts & reservations.
  • Communicate with Team Members on the following shift in order to ensure continuity of service.
  • Communicate guest requests & issues to appropriate departments promptly and efficiently.
  • Ensures special requests are actioned appropriately and timely.
  • Maintains the cleanliness and the presentation of the front desk at all times.
  • Collects payment of accounts and issues receipts accordingly.
  • Maintains dress and grooming standards at all times.
  • Carries out any additional duties assigned by the Front Office Manager or management team.

About You:

We are looking for a passionate and proactive individual who is committed to delivering exceptional guest satisfaction. You will be part of a team with exceptional employee engagement and will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

About Us:

Lancemore Crossley St Hotel is a leading boutique hotel brand that offers a unique and personalized experience to our guests. We are a family-owned company that values our people and offers career progression, generous staff discounts, and company-wide incentives.

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