Front Desk Ambassador

2 days ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time
About the Role

As a Front Desk Ambassador at Lancemore Crossley St Hotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.


Key Responsibilities

  • Portage of guest luggage to and from suites
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer
  • Checks guests in and out of the Property accurately and in a timely manner
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times
  • Handles guest enquiries and provides information on local attractions and gives directions as required
  • Answers all telephone calls within three rings in a professional friendly manner
  • Informs guests of all facilities and services available in the Property
  • Sets up guest accounts accurately
  • Reconciles cashier floats at the completion of each shift maintaining an accurate float
  • Documents all transactions and alterations to accounts & reservations
  • Communicate with Team Members on the following shift in order to ensure continuity of service
  • Communicate guest requests & issues to appropriate departments promptly and efficiently
  • Ensures special requests are actioned appropriately and timely
  • Maintains the cleanliness and the presentation of the front desk at all times
  • Collects payment of accounts and issues receipts accordingly
  • Maintains dress and grooming standards at all times
  • Carries out any additional duties assigned by the Front Office Manager or management team

About You

We are looking for a passionate and proactive individual who is committed to delivering exceptional guest satisfaction.



  • Passionate about delivering exceptional guest satisfaction
  • Be part of a team with exceptional employee engagement
  • Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Proactive and positive focus with a passion for the hotel hospitality industry

About Us

Lancemore Crossley St Hotel is part of The Lancemore Group, a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.



  • We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wine collection
  • We are rapidly expanding across Australia and are unique in being a family-owned company that combines the head of a large operation with the heart of a family company
  • We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities

Our Values


Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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