Front Desk Operations Supervisor
16 hours ago
We are seeking a highly skilled Front Desk Operations Supervisor to join our team at AccorHotel.
About the RoleThis is a hands-on position that requires strong leadership skills and the ability to provide exceptional customer service. As a Front Desk Operations Supervisor, you will be responsible for overseeing the smooth and efficient daily operation of the Front Desk, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
Key Responsibilities- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Provide loyalty incentives, whilst applying a creative lens that is ambitious "out-of-the-box".
- Review and implement Procedures.
- Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
- A natural, bright and bubbly customer service style that sets you apart from the rest.
- Previous experience in the hotel industry/Assistant Manager role or similar role.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
- An estimated salary of $60,000 - $80,000 per year, depending on experience.
- All Heartist employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
- Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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