Luxury Front Desk Ambassador

1 week ago


Melbourne, Victoria, Australia Marriott Full time

We are seeking a highly skilled and experienced Front Desk Ambassador to join our team at The Ritz-Carlton in Melbourne, Australia.

About the Role

This is an exceptional opportunity for someone with strong communication skills and a passion for delivering luxury service to excel in this dynamic role. As a Front Desk Ambassador, you will be responsible for providing world-class service to our guests, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities
  • Guest Services: You will be responsible for check-in and check-out processes, responding to guest inquiries, and resolving any issues that may arise during their stay.
  • Room Assignments: You will work closely with our reservations team to assign rooms to guests based on their preferences and availability.
  • Operational Tasks: You will assist the Front Office team with general operational tasks, including verifying and adjusting billing for guests.
Requirements
  • Experience: We are looking for someone with relevant experience in a similar role, preferably in a luxury hotel environment.
  • Skillset: Excellent communication and interpersonal skills, ability to work under pressure, and attention to detail are essential.
What We Offer
  • Competitive Salary: AU$60,000 - AU$70,000 per annum, depending on experience.
  • Benefits: Exclusive staff discounts, flexible working hours, and access to training programs are just a few of the benefits we offer.
  • Career Growth: We are committed to helping you grow your career with opportunities for advancement within the Marriott International group.

At The Ritz-Carlton, we believe in putting people first, and we are committed to creating a workplace culture that values equality, diversity, and inclusiveness.


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