Front Desk Ambassador

2 days ago


Melbourne, Victoria, Australia Hyatt Full time
Hotel Ambassador Opportunity

We are seeking a skilled and charismatic Bell Desk Attendant to join our team at the Hyatt Centric Melbourne. As a representative of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

About Us:

Located in the heart of Melbourne's CBD, our hotel offers stunning 180-degree views of the city from our top-floor restaurant and bar. With 277 luxurious rooms and a range of amenities, including an indoor pool and gym, we provide the perfect setting for both leisure and business travelers.

Your Role:

As a Bell Desk Attendant, you will be the first point of contact for our guests upon arrival and departure. Your responsibilities will include welcoming and farewelling guests, noting arrival and departure details, arranging luggage assistance, and safely navigating our car park to valet park guest vehicles.

Key Responsibilities:

  • Welcome and farewell all guests arriving and departing the hotel, ensuring a warm and personalized experience.
  • Note arrival and departure details, and arrange luggage assistance, storage, and transportation needs as required.
  • Safely navigate our onsite car park to valet park all guest vehicles, maintaining a high level of security and efficiency.
  • Handle guest enquires and requests, assisting the Front Desk and Concierge teams as needed, to ensure seamless service delivery.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Engage with guests, sharing your knowledge of Melbourne's hidden gems and local attractions, enhancing their stay and promoting our hotel's services.

Benefits:

We offer a competitive salary of $50,000 - $60,000 per annum, depending on experience, plus a range of benefits, including:

  • A generous superannuation package.
  • A free meal allowance.
  • Access to staff discounts and perks.

Requirements:

To be successful in this role, you will require excellent communication and interpersonal skills, a strong work ethic, and a passion for delivering exceptional customer service. You will also need to be physically fit, able to lift heavy luggage, and comfortable working in a fast-paced environment.


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