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Front Desk Operations Coordinator

1 month ago

Melbourne, Victoria, Australia Accor Full time
Unlock Your Potential as a Front Desk Operations Coordinator

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same?

We're seeking an experienced and skilled Front Desk Operations Coordinator to join our team at Novotel and Ibis Melbourne Central. As a key member of our front desk operations, you will be responsible for providing seamless check-in and check-out experiences for our guests, while also ensuring that all operational aspects of the hotel run smoothly.

About the Role:
  • Salary: AU$60,000 - AU$70,000 per annum, depending on experience
  • Job Type: Full-time
  • Location: Melbourne CBD
Responsibilities:

As a Front Desk Operations Coordinator, your primary responsibilities will include:

  • Providing exceptional customer service to ensure guest satisfaction and loyalty
  • Ensuring accurate and efficient check-in and check-out processes
  • Maintaining strict security procedures to protect guest confidentiality and safety
  • Monitoring and managing front desk operations, including staff supervision and training
  • Collaborating with other departments to ensure seamless communication and execution of tasks
Requirements:

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a front desk or hospitality role
  • Excellent communication and interpersonal skills
  • Ability to work rotating shifts, including weekends and public holidays
  • A valid Responsible Service of Alcohol (RSA) Certificate in Victoria
  • Demonstrated attention to detail and ability to multitask in a fast-paced environment
What We Offer:
  • An attractive salary package, including benefits and opportunities for career growth and development
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • The opportunity to work with a global leader in the hospitality industry, with a commitment to excellence and innovation

We welcome applications from motivated and customer-focused individuals who are eager to take their careers to the next level. Apply now to join our team and embark on an exciting journey of growth and discovery