First Line Support
1 month ago
We are happy when our customers are happy You have the opportunity to help our team shape a positive support experience for our customers.
The First Line Support role will perform Service Desk support activities for Sectra solutions across Australia and New Zealand. You will be the first point of contact for the customer, which gives this role a unique possibility to ensure a great user experience from the start in whatever support related activity (e.g. incident, a change proposal, a request or just a question).
To do this, you will need to be service-minded and have excellent oral and written communication skills. This is an entry level position (e.g. undergraduate) and would suit applicants who enjoy working in a dynamic, technical environment and have an interest in Healthcare IT solutions.
Life at Sectra
Your work here at Sectra will have a direct impact on our mission to create solutions that are beneficial for life, working closely with our customers and end users. Our culture is focused on principles of transparency, personal empowerment, and collaboration. We prioritize your professional and personal development.
We offer
A professional workplace with fantastic colleagues, who also have fun at work.
A work environment where your voice will be heard and where your efforts make a difference.
The ability to work with products that bring real benefits to society.
An environment that features technically advanced systems and where patient safety and efficient workflows are key aspects.
An international environment with the opportunity to work in, or with, other countries and cultures.
Key Responsibilities
**Handle support matters including**:
Record Cases in the ServiceDesk system and secure quality input through correct description, a safety/risk evaluation and prioritization
Swiftly analyze, attempt to provide a resolution and close Case if possible. Route support Cases to specialized groups (Second line support) when needed
Monitor the response times and review against targets, ensuring that the stakeholders have access to the Case and its information
Monitor the progress of non-allocated and non-active cases
Escalate to manager if necessary
Handle Monitoring events and record relevant alerts according to procedures
Assist with monitoring and processing of change management functions such as logging change requests, liaising with stakeholders for follow-up information, etc.
Role Requirements
Flexible hybrid working with 3 days per week in office, 2 days work from home
Infrequent travel to Customer sites if required
Work with great people
AHMED AOUICHA
Support Engineer
"My passion is helping people, and I like the responsibility that comes with my role."
HANNA BÄCKER
First Line Support and Upgrade Coord
"Our customers often call us during emergencies, and we have to solve their problems quickly. It’s clear that our work has a real impact on patients' lives."
Skills & Requirements
At Sectra, we hire for attitude and ability - train for skill. This means who you are is more important than your previous experiences. There are a few core abilities that are central for any role. We always look for your willingness and ability to learn and take on new tasks fast, utilize previous experiences and quickly grasp new information. We also want you to have a strong analytical mindset in which we consider it to be important that you can understand and break down and solve problems. We also want you to be a good communicator where you can interact with colleagues, partners and customers in an effective, clear and constructive way.
**In addition to these abilities, we also want you to**:
Fluency in English
You value customer contact and thrive in a fast-paced technological environment
Ability to operate in a technical and professional environment
General IT know-how in order to fully understand your customers’ support needs
An outgoing personality
**We consider it a great asset if you**:
Speak more languages than those required above
Have experience with other cultures
Have interests besides work
Have knowledge of medical imaging workflows and tools
Have knowledge of the ITIL framework
**Other information**:
A mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this.
Great Place to Work
Making a difference
Great colleagues
Personal development
Innovation & technology
Global environment
Working close to customers
About the company
Sectra develops and sells cutting-edge solutions for medical IT and cybersecurity. We help hospitals and those who are training future healthcare personnel to improve their efficiency so that patients can receive better care. We also support and help defense, authorities, and critical social functions to secure their communication against eavesdropping and protect their systems against unauthorized access. This is how we create conditions for a healt
-
Gm, First Line Risk Governance
7 months ago
Sydney, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee - **Location: Sydney**: - **Type: Permanent, full time** **The opportunity** - Senior tactical and strategic leadership role managing QBE's first line risk community and customer remediation function - Join a major Australian and international insurer during an exciting phase of our...
-
Gm, First Line Risk Governance
7 months ago
Sydney, Australia QBE Full timePrimary Details Time Type: Full time Worker Type: Employee- Location: Sydney- Type: Permanent, full time The opportunity- Senior tactical and strategic leadership role managing QBE’s first line risk community and customer remediation function- Join a major Australian and international insurer during an exciting phase of our development- Be a central...
-
First Line Incidents Manager
7 months ago
North Sydney, Australia Zurich Insurance Full timeA new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...
-
Fitness First Member Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness FirstWe are a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria.Role OverviewThe Member Support Consultant is the driving force behind the success of Fitness First, interacting with members and inspiring them to lead fearless and extraordinary lives.Job DescriptionProactively...
-
Fitness First Member Support Specialist
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness First">Fitness First is a globally recognised leader in the fitness sector, with 46 clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication.>We are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.>The Opportunity>As...
-
Fitness First Representative
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness First: We are a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria.">We believe that fitness inspires people to excel - it takes courage, determination, and dedication. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our...
-
Fitness First Membership Consultant
1 month ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness FirstWe are proud to be part of a dynamic and supportive organization that empowers people to live happier, healthier, and more active lives. As a Member Support Consultant at Fitness First, you will play a vital role in driving membership growth and retention through positive interactions with our members.What We OfferA competitive estimated...
-
Financial Economic Crime First Line Monitoring
2 months ago
Sydney, Australia Rabobank Full timeRabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do. Rabobank’s ANZ Financial Economic Crime (FEC) domain...
-
Fitness First Sales Representative
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness FirstA globally recognized leader in the fitness sector, we operate 51 Australian clubs across New South Wales and Victoria.Job Description:We're seeking a highly motivated Member Support Consultant to drive membership growth and deliver exceptional customer service.Proactively contribute to club sales budget by utilizing sales promotions and...
-
Fitness First Sales Consultant
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout the RoleWe are seeking a highly motivated and sales-driven individual to join our team as a Member Support Consultant at Fitness First.Job SummaryThis is an exciting opportunity for someone who is passionate about helping others achieve their fitness goals and has a proven track record of driving sales growth.Key ResponsibilitiesDrive membership growth...
-
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness FirstFitness First is a globally recognised leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria.Career OpportunitiesWe are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees. Our dynamic team of Member Support Consultants (MSCs) play a crucial role in driving...
-
Fitness First Sales Ambassador
4 weeks ago
North Sydney Council, Australia Fitness First Full timeAbout Fitness FirstWe are a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower people to lead fearless and extraordinary lives.Job OverviewWe are seeking a highly motivated Member Support Consultant to join our team at our St Leonards Platinum club. As an MSC, you...
-
Fitness First Membership Growth Specialist
4 weeks ago
North Sydney Council, Australia Fitness First Full timeAbout Fitness FirstFitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication.Our mission is to empower thousands to put themselves First and lead fearless and extraordinary lives.The...
-
Fitness First Club Operations Manager
4 weeks ago
Sydney, New South Wales, Australia Fitness First Full timeAbout Fitness FirstWe are a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower individuals to put themselves first and lead fearless lives.As an employer, we aim to uncover exceptional talent and nurture their growth and development.The OpportunityThis varied role...
-
Sydney, New South Wales, Australia Fitness First Full timeCompany Overview: At Fitness First, we are dedicated to empowering individuals to achieve their fitness goals. As a leading fitness provider in Australia and Asia-Pacific, we offer a unique opportunity for professionals to join our team and make a positive impact on people's lives.">About the Role: We are currently seeking talented Customer Engagement...
-
Process Line
6 months ago
Sydney, Australia Labourpower Recruitment Services Full time**Shift times**: 6am mornings **Location**: Seven Hills **Role**: Machine Operation Re-fit metal and plastic drums Spray painting Hotworks All training provided Half day Fridays! **Bonus Perks**: Genuine Temp to Perm Opportunities Great Pay Great teams and cultures Confined Spaces certification Forklift Licence certification Learn Spray Painting Learn...
-
Support Team Member
6 months ago
Sydney, Australia FIRST CONTACT Full timeLocation: Sydney, Sydney CBD Salary: AUD Industry Standards **Support Team Member - Sydney** **Full Time & Casuals Opportunities Available** - Do you enjoy making people feel welcomed, valued, engaged, and empowered?_ - Make the transition from hospitality to ASX-listed companies to operate great workplaces_ **The Role** The Support Team Members are...
-
Support Team Member
7 months ago
Sydney, Australia FIRST CONTACT Full timeLocation: Sydney Salary: AUD Industry Standards **Support Team Member - Sydney** **Full Time & Casuals Opportunities Available** - Do you enjoy making people feel welcomed, valued, engaged, and empowered?_ - Make the transition from hospitality to ASX-listed companies to operate great workplaces_ **The Role** The Support Team Members are cornerstones of...
-
Sydney, New South Wales, Australia First Peoples Disability Network Full timeAt the First Peoples Disability Network, we are committed to empowering First Peoples with disability and their families. Our National Learning Design Manager role is a key part of this mission.About the RoleWe are seeking an experienced Learning Design Manager who can lead the development of culturally responsive learning packages that support our...
-
Field Support Technician
4 months ago
Sydney, Australia First Focus Full timeFirst Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.We pride...