Support Team Member

5 months ago

Sydney, Australia FIRST CONTACT Full time

Location: Sydney Salary: AUD Industry Standards

**Support Team Member - Sydney**

**Full Time & Casuals Opportunities Available**
- Do you enjoy making people feel welcomed, valued, engaged, and empowered?_
- Make the transition from hospitality to ASX-listed companies to operate great workplaces_

**The Role**

The Support Team Members are cornerstones of our business. They ensure that we can deliver 100% coverage to our clients by covering all periods of leave, sick days, and high customer volume situations, throughout all First Contact, managed properties. Support team members are required to be flexible, open to change, and happy to embrace varied tasks and responsibilities while changing workplaces sometimes daily.

**Your day will include**
- Assignment to a site that requires support.
- Setting the tone for a great customer experience by warmly welcoming tenants and visitors.
- Manage the concierge service portal, responding to all requests in a timely manner.
- Provide information and support to customers and visitors.
- Drive activations and promote usage of the communal spaces and amenities available.
- Hospitality services, meeting room set-ups, room refresh, and event coordination.
- Mailroom services
- Report on lobby operations and service offerings, providing recommendations on process improvements and product ideas.

**What you will bring**
- Experience in Hospitality, Residential Concierge, Serviced office, or co-working spaces.
- Excellent verbal and written communication skills.
- Comfortable working in a fast-paced environment while remaining calm under pressure.
- Passion for customer service.
- Discreet, able to maintain confidentiality, and build a high level of trust.
- Flexibility and readiness to learn new sites and procedures.
- Tolerance of taking directions from not only the support team manager but also management and colleagues on your assigned workplaces.
- Immaculate presentation and grooming.

**First Contact commitment to you**
- We look after you_
- We foster a work environment where diversity is valued, life balance is important, and individual aspirations are encouraged.
- Monday-Friday work schedule with 8 hours shifts between 7 am-7 pm, and public holidays are yours.
- There is lots to do and discover outside of work and to keep a healthy lifestyle, we want you to take leave regularly.
- Competitive salary above award.

**More Benefits**
- _Training and Development:_ Opportunity for paid training and development packages to continue to see you grow.
- _Rewards Program:_ A generous rewards and recognition program whereby you can receive vouchers for a wide range of retailers
- _Wardrobe Services:_ Supplied corporate wardrobe and dry-cleaning services.
- _Career Progression:_ The opportunity to progress your career if you commit to First Contact

**About us**
- A business focused on others _

First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business. You will be thriving on making someone else's day a little better. You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you will be naturally engaging at all levels. As the name suggests, you are the **First Contact** for our clients

**Our Culture**

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. First Contact is committed to equal opportunity regardless of race, gender, age, sexual orientation, or disability.

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