First Line Incidents Manager

4 months ago

North Sydney, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let’s create a brighter future together, let’s make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.- A great opportunity has arisen to join the First Line Governance Support team as a First Line Incidents Manager.First Line Governance Support team plays a crucial role in promoting effective risk management, ensuring compliance, and enhancing overall organisational governance. Regularly monitoring and evaluating risks and maintaining proper reporting mechanisms to promptly identify and partnering with the business to close issues. By having strong first line of defence measures, we can reduce the likelihood and impact of potential risks, protect its assets, maintain financial stability, and ultimately provide better services to its customers.
- In this key role, you will be responsible for ensuring a centralised and coordinated approach to incident management. You will triage, coordinate and escalate incidents, helping to minimise any impact and disruption caused. Liaising with a range of stakeholders, you will enhance incident response capabilities, driving continuous improvement in incident management practices within Zurich.- Important to your success - let's grow together- Relevant tertiary qualifications
- Strong understanding of risk management principles, internal controls frameworks, and regulatory requirements.
- Strong project management skills
- An analytical mindset and ability to prioritise incidents effectively
- Ability to work under pressure and make decisions in a fast-paced environment.
- High level of accuracy and attention to detail
- Excellent communication and stakeholder management skills
- Ability to work independently and collaboratively within a team.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

  • Incident Manager

    4 months ago

    Sydney, Australia Mercer Full time

    **Incident Manager** **What can you expect?** - To be part of a collaborative and passionate (Line 2) team working with dynamic and growing businesses. - Reporting to MMC Pacific’s Senior Compliance Manager, this role will assist in the management of the Compliance Management Framework by supporting the Risk and Compliance team to provide procedural...

  • Gm, First Line Risk Governance

    4 months ago

    Sydney, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee- Location: Sydney- Type: Permanent, full time The opportunity- Senior tactical and strategic leadership role managing QBE’s first line risk community and customer remediation function- Join a major Australian and international insurer during an exciting phase of our development- Be a central...

  • Gm, First Line Risk Governance

    4 months ago

    Sydney, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee - **Location: Sydney**: - **Type: Permanent, full time** **The opportunity** - Senior tactical and strategic leadership role managing QBE's first line risk community and customer remediation function - Join a major Australian and international insurer during an exciting phase of our...

  • Incident & Complaint Manager

    4 months ago

    Sydney, Australia Equity Trustees Full time

    We're excited to offer you a fantastic opportunity to join our Oversight, Risk, and Insurance team within the Corporate and Superannuation Trustee Service (CSTS). In this role, you'll play a pivotal part in ensuring that service providers manage incidents within CSTS' risk appetite effectively and efficiently. Your focus will be on ensuring member complaints...

  • Critical Incident Manager

    3 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Critical Incident Manager** **Sydney or Brisbane** - **Great time to join as we embrace a maturity uplift within CIM**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because we...

  • Service Operator

    4 months ago

    Sydney, Australia DFP Recruitment Services Full time

    **Job description**: **Client**: NSW Government (details TBA) **Hours**: full-time (40 hours per week) **Location**: Macquarie Park/WFH (hybrid) **Start Date**: ASAP **Duration**: 6 months **Pay Rate**: $100 per hour + superannuation **Checks**: full working rights, references, police check **Key Accountabilities**: - Act as the first line owner for...

  • Critical Incident Manager

    3 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Brisbane (PREFERRED) OR Sydney** - **Great time to join as we embrace a maturity uplift within CIM and problem management**: - **Perfect for someone with a continuous improvement mindset, really make a difference**: - **Hybrid working model, on-call component, supportive and collaborative team** We’re never just satisfied with how things are - because...

  • Incident & Problem Manager

    3 months ago

    Sydney, Australia Experis Full time

    Incident & Problem Manager - SAP experience Client - Large Government client Contract - Long Term Contract **Location - Parramatta** **About this role -** You will be responsible for managing problem management process, analysis patterns and trends for referral to respective managers and SME's. Monitor root cause remediation closure, ensuring that...

  • Is Incident Manager

    4 months ago

    Sydney, Australia WiseTech Global Full time

    **About the Role**: Level up your career and revolutionize the world of logistics with WiseTech Global! Due to our organic and acquisitional growth, we are seeking an IS Incident Manager in Sydney to join our IS team. This is your chance to join a global leader and become responsible for minimizing the impact of incidents on both customer and business...

  • Risk Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Colonial First State Full time

    About the RoleWe are seeking a highly skilled Risk Management Specialist to join our L1 Risk and Compliance team at Colonial First State. As a key member of our team, you will play a critical role in ensuring the safe delivery of our new digital platform.Key ResponsibilitiesCoordinate and prepare a CFS-wide risk assessment to support the safe delivery of the...

  • Incident and Escalation Manager

    6 days ago

    Sydney, Australia Datadog Full time

    The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and...

  • Incident Manager

    4 months ago

    Sydney, Australia Onset Full time

    Are you ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents? We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents. **Why Join Us?** **About the role ** Join our team as an NSC Incident Manager (IM) and prepare to embark on a thrilling...

  • IT Risk and Compliance Manager

    2 weeks ago

    Sydney, New South Wales, Australia Colonial First State Full time

    About the RoleWe are seeking a highly skilled and experienced IT Risk and Compliance Manager to join our team at Colonial First State. As a key member of our Technology Risk Team, you will play a critical role in ensuring the effective management of technology risks and compliance obligations across our business.Your Key ResponsibilitiesDrive a positive risk...

  • Major Incident Manager

    3 months ago

    Sydney, Australia AMP Full time

    Major Incident Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Incident Manager

    3 months ago

    Sydney, Australia Onset Full time

    **Ready for an adrenaline-fueled role where you'll be at the forefront of managing high-stakes incidents?** We are currently looking for an Incident Manager who can act as a reliable point of escalation for service incidents. **About The Company**: They are at the forefront of the tech industry, dedicated to weaving robust network, cyber and cloud...

  • Security Operations Center Analyst Iii

    4 months ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...

  • Incident Manager

    4 months ago

    Sydney Central Business District, Australia HAYS Full time

    A 6-month Incident Manager opportunity working for a government agency **Your new company** This Incident Manager role is a great job opportunity of working for renowned government agency based in Macquarie Park. **Your new role** ***As an Incident Manager, your role is to monitor IT events and systems, as well as a defined level of incident (including...

  • Incident Manager

    3 months ago

    Sydney, Australia Bluefin Resources Full time

    Based in Sydney or Brisbane - Large, enterprise environment - Incident Management - IT Networking and Security **Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and...

  • Incident Manager, Enterprise Risk

    2 weeks ago

    Sydney, Australia Zip Co Full time

    Contribute to the implementation, embedment and monitoring of Zip’s enterprise risk frameworks Provide oversight of Zip's issue & incident management policy Work flexibly from our beautiful Sydney office Start your adventure with Zip Reporting to the General Counsel you will provide oversight of the implementation of Zip’s Issue and Incident Management...

  • Incident Manager, Enterprise Risk

    4 weeks ago

    Sydney, Australia Zip Co Full time

    Contribute to the implementation, embedment and monitoring of Zip’s enterprise risk frameworks Provide oversight of Zip's issue & incident management policy Work flexibly from our beautiful Sydney office Start your adventure with Zip Reporting to the General Counsel you will provide oversight of the implementation of Zip’s Issue and Incident Management...