Sales Account Manager

7 months ago

Melbourne, Australia Eightcap Pty Ltd Full time

Position title: Sales Account Manager (Forex)

Department: Sales

Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000

Reports to: Head of Sales

Remuneration: AU $80,000-$90,000 + Superannuation

Company Overview

Eightcap is a dynamic online trading provider focused on the sale and delivery of exceptional trading tools and professional trading insights to enable smarter trading with a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners.

The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.

As a pivotal component of Eightcap, our sales team takes pride in serving as the first point of contact for clients, guiding them through their trading journey with expertise and technical assistance. The team ensures Eightcap's clients enjoy the onboarding process that has become synonymous with our brand. Furthermore, our proactive approach extends to reaching out to leads and existing, ensuring we meet revenue and KPI targets on a monthly basis.

Purpose of the Position

You will be a vital member of the sales team.

You will be able to identify, create, and pursue new trading clients. Your role will involve creating brand awareness and building and maintaining solid relationships with trading clients. This will contribute to the expansion of Eightcap's footprint in the APAC region with a view to solidifying our position as a leading online trading business.

Key Responsibilities
- Understand the derivatives financial market, Eightcap's offerings and competitors' offerings to sell FX services to prospective clients to produce fee revenue and flow for Eightcap.
- Negotiates products, services, and pricing with clients.
- Analyse the position of foreign exchange trading in the investment process of clients and prospects to determine suitability for Eightcap services.
- Maintain thorough and up-to-date knowledge of foreign exchange products and services by initiating frequent contact with other financial or competitor institutions, partners, and stay informed about industry laws and regulations.
- Network and visit regular and prospective client businesses to establish and act on sale opportunities.
- Manage the complete sales cycle process from initiation through compliance to the onboarded trading client and client account.
- Establish rapport and trust with clients by effectively presenting technical derivative trading solutions to clients, which in turn will obtain referrals and increase funding.
- Actively seek out new sources of leads and client referrals.
- Provide ongoing assistance and support to clients (in a timely and professional manner), including technical support and operational support in relation to trading account and trading platform matters.
- Communicate with existing and prospective clients on Eightcap's product offerings and services and resolving any issues to ensure client satisfaction is achieved and maintained.
- Participate in telemarketing activities and initiatives to prospective and existing clients.
- Monitor and achieve agreed KPIs.
- Report to Head of Sales on sales achievements and the marketability of Eightcap's trade products and services.
- Prepare salesforce reports, pipelines, and forecasts and (where required) marketing briefs on trade products and services. Collaborate with and assist other team members with ongoing technical sales support and training.
- Assist with and coordinate with other teams to create and implement new forex sales procedures and processes.
- Work closely with compliance to ensure best practices and industry and company standards for AML/KYC are met

Company Values

Curious - At Eightcap, we celebrate our different perspectives, our varied thoughts and creative talents which enables us to develop and expand our reach to corner the market

Diverse - We are inquisitive, and through perseverance and learning, we uncover new possibilities for innovation, discovery and delivery beyond expectations

Accountable - At Eightcap, at our core, we are answerable to our customers and to each other, and we continually pursue credibility and integrity in everything we do

Adaptable - At Eightcap, we easily pivot to accomplish expanded priorities through our agile way of working and provide efficiencies that are centred on customer needs

Respectful - At Eightcap, we are polite in our interactions. We listen to each other and share insights in ways that are thoughtful and empathetic whilst appreciating differences in perspectives and opinions

Selection criteria

Essential:

- Bachelor's degree in a relevant field or at least 5 years of experience in a sales role or a role in the financial services industry.
- Strong experience and understanding of financial markets, particularly in forex and derivatives trading, with a deep understanding of different trading platforms.
- Well versed in electroni

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