Key Account Relationship Manager
1 week ago
About Us: Sales Mate Group is a renowned sales, marketing and BPO specialist with over 20 years of experience across diverse industries. We have partnered with some of Australia's leading companies.
Our core values define our brand - we love the products we represent and prioritize quality relationships with our people, partners, and customers.
The Opportunity: Our call centre is seeking an experienced Key Account Relationship Manager to lead our team of call centre agents. The ideal candidate will have Team Leader experience, excellent customer service skills, and in-depth knowledge of the energy industry.
This full-time role involves managing our Call Centre Team that proactively acquires customers for various clients. You will be responsible for delivering exceptional customer experiences through inbound and outbound call centre activities while ensuring all interactions are positive.
To succeed in this role, you will require flexibility and confidence in your daily tasks as additional clients and products may be added to our tele sales suite.
Key Responsibilities:
- To motivate and lead our call centre team
- Monitor individual performance and provide coaching/development training to call centre agents
- Review and enhance existing systems and processes to provide an outstanding customer experience
- Manage post-sale processes, prioritizing customer satisfaction and modifying processes where necessary
- Resolve various customer situations and document incidents, complaints, actions, and resolutions within our internal database
- Liaise with clients regarding customer dissatisfaction and provide feedback on improving services
- Adhere to our capability and compliance best practice framework
- Analyse performance data and report to relevant stakeholders within Sales Mate Group.
About You:
- Strong human relations skills
- Excellent negotiation skills
- High level of personal commitment, enthusiasm, and energy
- Proficiency with computer access and ability to work from home with a suitable home office setup
- Availability Monday to Friday, between 10:30am to 7:00pm and Saturday's between 11am to 5pm
- Self-motivation
What We Offer:
- A competitive hourly rate + short-term incentives + superannuation
- A flexible work arrangement – working from home
- Cloud technology solutions for your home office setup
- $73,309 Annual Salary
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