Senior Sales Account Manager

2 days ago


Melbourne, Victoria, Australia SS&C Technologies Holdings Full time

Job Title: Senior Sales Account Manager

About the Role

We are seeking an experienced Senior Sales Account Manager to join our team at SS&C Technologies Holdings. As a key member of our sales team, you will be responsible for overseeing end-to-end service delivery to our clients and driving customer satisfaction.

Key Responsibilities
  • Oversight of all facets of service delivery for our clients, ensuring contractual obligations and KPIs are met.
  • Leading regular reviews and reporting to ensure internal stakeholders and Directors are aware of any potential areas of concern.
  • Overseeing change and implementation, including Statements of Work.
  • Collaborating with Client and SS&C teams to drive customer satisfaction and engagement.
  • Performing general account management activities, including managing contracts, paperwork, reporting, and invoicing.
  • Establishing and managing service meeting schedules and governance models.
  • Driving the client governance framework to ensure optimal engagement and successful relationships.
  • Serving as the escalation point for critical issues, enquiries, and issue resolution.
Requirements
  • Account management or client-facing experience in a technology company or fund administrator.
  • Strong communication and presentation skills, with the ability to articulate solutions clearly and concisely.
  • Ability to build relationships and manage key contacts within accounts.
  • Experience in managing stakeholders on multiple levels.
  • Strong people-person skills, with the ability to position complex technology and services solutions.
Desired Qualifications
  • 3-5+ years' account management experience.
  • Experience working with technology solutions desirable.
  • Experience in Wealth Management or Fund Administration desirable.

Estimated Salary: $120,000 - $150,000 per annum (dependent on location and experience).



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