Customer Service Coordinator

6 months ago

Bella Vista, Australia oOh! Full time

This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.

**About oOh**:
oOh is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers, cafés, bars and universities.

**Our Culture**:
Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900+ professionals dispersed across Australia and New Zealand, we’re proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has an impact. You’re encouraged to be bold and brave, to push the boundaries, to celebrate wins and also to learn from mistakes which is integral to innovation. Become part of a fun, open family that’s unified and motivated by common goals and determination. You’re supported and encouraged at oOh. There’s always someone to help you when you need it

**The role**:
This position will be based at our Bella Vista site and provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.

**Key responsibilities for this position**:
**Coordinate reooh Data management**
- Coordinate information between external and internal teams. This is to ensure all parties are clear in understanding what is required.
- Update & audit in-house bespoke data systems.

**Customer Service**:

- Triage tickets reported to uh-oOh via Service Now Platform.
- Liaise with the team and follow up on opened tickets.
- Issue and allocate cleaning to the In-house team and Contractors.
- Process Invoices and Purchase Orders
- Manage Classic Retail Tickets.
- Assist in reporting and managing existing reports.
- Assist Performance Delivery Lead from time to time.

**In order to be successful for this role**:
Systems you will need to know:

- Microsoft 365 - Word, SharePoint, PowerPoint, Teams
- Require Intermediate Excel & Outlook
- Service Now and PowerBi (preferred not essential)

A number of years in a customer service/admin role.

**Our Benefits**:

- You flex - We are all different and we recognise that. You can flex how and when you need and work in a flexible capacity in an environment where you can bring your best self
- Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities
- Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
- Support You - We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing, and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers
- Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos

oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
- Lucid Chart
- Acrobat Pro
- Teamwork
- NetSuite

  • Senior Service Coordinator

    3 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleYou will be responsible for planning rosters, including On The Day rostering and coordinating our in-home care services and workers across a large geographical region.This is an important role that requires strong organizational skills and the ability to communicate effectively with both customers and field workers.The successful candidate will...

  • Care Services Coordinator

    4 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleAs a Care Services Coordinator at KinCare, you will play a pivotal role in ensuring the seamless delivery of our home care services to our valued customers. In this role, you will schedule home care services and plan rosters for our care workers across a large geographical region.You will be the important link between our customers and care...

  • Senior Service Coordination Manager

    4 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleAs a Senior Service Coordination Manager at Kincare, you will be responsible for overseeing the planning and coordination of our in-home care services across a large geographical region. This is a full-time permanent position that requires strong organizational skills, excellent communication abilities, and a customer-centric approach.This role...

  • Customer Service Liaison

    4 weeks ago

    Bella Vista, New South Wales, Australia Holcim Full time

    About this roleHolcim is seeking a Customer Service Officer to join our team in Norwest, NSW. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and accurate processing of orders, and maintaining effective communication with sales and production staff.Key...

  • Care Services Coordinator

    3 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a Care Services Coordinator to join our team within the Finance department. This role is focused on managing Home Care Package subsidy claiming, working alongside experienced team members. Key responsibilities include validating monthly claims, verifying remittances, and liaising with government departments to resolve...

  • Senior Rostering Coordinator

    2 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleAs a Senior Rostering Coordinator, you will be responsible for planning and coordinating our in-home care services and workers across a large geographical region. This role is critical to ensuring that our customers receive optimal care delivery.Main Responsibilities:Plan and manage rosters to ensure compliance with SCHADs Award...

  • Customer Service

    6 months ago

    Bella Vista, Australia Conserve Full time

    Due to continued growth, we have an opportunity available for 2 customer service focused individuals to join our Norwest based Support Team, located opposite the metro station. Our office hours are Monday - Friday 9.00 am to 5.00pm. The role includes but is not limited to: - Answering incoming calls and transferring calls to internal staff. - Assisting...

  • Customer Service

    4 months ago

    Bella Vista, Australia Collins Debden Full time

    **Job Title: Customer Service & Sales Manager** **The Organisation**: Collins Debden is a leading brand in the Australasian Market with a strong legacy of over 200 years. We are passionate stationers renowned for quality & driven by innovation and creativity to satisfy and exceed our customer needs. **The Role**: As The Customer Service & Sales Manager at...

  • Customer Service

    3 months ago

    Bella Vista, Australia Collins Debden Full time

    **Job Title: Customer Service & Sales Assistant** **The Organisation**: Collins Debden is a leading brand in the Australasian Market with a strong legacy of over 200 years. We are passionate stationers renowned for quality & driven by innovation and creativity to satisfy and exceed our customer needs. **The Role**: As The Customer Service & Sales Assistant...

  • Care Coordination Specialist

    4 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a highly organized and detail-oriented Care Coordination Specialist to join our team. As a key member of our operations team, you will be responsible for planning and coordinating home care services across a large geographical region.Key responsibilities include:Ensuring rosters align with relevant award compliance...

  • Care Coordinator Team Leader

    4 weeks ago

    Bella Vista, New South Wales, Australia Kincare Full time

    Job OverviewWe are seeking a highly skilled and experienced Care Coordinator to lead our team of professionals in delivering exceptional home care services. This is an exciting opportunity for a results-driven individual who can coordinate and oversee the scheduling of our field workers, ensuring that our customers receive the highest level of service.

  • Customer Service Representative

    1 month ago

    Bella Vista, New South Wales, Australia holcim Full time

    Looking for a new challenge in the industry?About the RoleWe are seeking an experienced Customer Service Officer to join our Norwest office team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling inquiries and orders, and working closely with sales and production staff.Key...

  • Customer Service Ambassador

    3 weeks ago

    Bella Vista, New South Wales, Australia holcim Full time

    About this roleAs a Customer Service Officer at Holcim, you will be working in a fast-paced environment supporting the business to deliver exceptional results.The OpportunityWe are currently looking for a skilled professional to join our Norwest office team as a Customer Service Officer. This key role involves handling customer enquiries and orders in an...

  • Customer Service Representative

    6 months ago

    Bella Vista, Australia Mayday Recruitment Full time

    Based in Bella Vista - 1 week training in office, then WFH flexibility - $32.73 p/h + super, Monday - Friday - Temporary role for up to 7 weeks We are currently seeking self-motivated and solution-focussed Customer Service Representatives to support our client in the not-for-profit sector in Bella Vista! This position will see you working as part of a...

  • Customer Service Officer

    3 months ago

    Bella Vista, Australia Holcim Full time

    About this role Customer Service Officer   Working for the world's leading sustainable building materials company. Based at Norwest/ Bella Vista NSW. Supporting the business deliver exceptional results. Ongoing training & development opportunities. Holcim: As a global leader in innovative and sustainable building solutions, Holcim are enabling greener...

  • Customer Service Representative

    4 weeks ago

    Bella Vista, New South Wales, Australia Holcim Full time

    About the RoleThis is an exciting opportunity to join our high-performing team as a Customer Service Officer at Holcim. The ideal candidate will have experience in customer-facing roles and be comfortable working in a fast-paced environment.Job DescriptionProvide exceptional customer service to clients via phone, email, and in-person interactions.Process...

  • Customer Service Officer

    1 month ago

    Bella Vista, Australia Primary Connect Full time

    **Customer Service Officer | Primary Connect+ | Transport & Logistics - High level of support & a thorough on the job training - Office-based role at our Norwest Support OfficeRosters include shifts between Monday - Saturday 7am-6pm **Welcome to Primary Connect+ (PC+)** Primary Connect+ is our retailer-agnostic, technology-driven commercial business within...

  • Customer Service Representative

    4 months ago

    Bella Vista, Australia KinCare Full time

    **Job Description** About the role** We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 6 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll...

  • Customer Service Officer

    1 month ago

    Bella Vista, Australia holcim Full time

    About this role Working for the world's leading sustainable building materials company Based at Norwest/ Bella Vista NSW Supporting the business deliver exceptional results Ongoing training & development opportunities Hybrid mix opportunity As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities,...

  • Clinic Coordinator

    6 months ago

    Bella Vista, Australia Instincts Body & Skin Full time

    **We are looking for a confident, organised, powerhouse clinic coordinator! This role is perfect for someone who loves working with people, has a strong interest in the skincare and beauty industry and wants to work in an environment where self development is not only supported but highly encouraged.** **You will be the first person that our clients speak...