Customer Service

4 months ago

Bella Vista, Australia Collins Debden Full time

**Job Title: Customer Service & Sales Manager**

**The Organisation**:
Collins Debden is a leading brand in the Australasian Market with a strong legacy of over 200 years. We are passionate stationers renowned for quality & driven by innovation and creativity to satisfy and exceed our customer needs.

**The Role**:
As The Customer Service & Sales Manager at Collins Debden Pty Ltd.
- You will report to both the National Operations & General Manager.
- Your employment will be on a **Full-time basis**.
- The duties of this position are set out in the below Job Description. You will be required to perform these duties, and any other duties the employer may assign to you, having regard to your skills, training, and experience.
- You will be required to perform your duties at the **Sydney **office, or elsewhere as reasonably directed by the employer.
- Your ordinary hours of work will be **38 hours per week**, plus any reasonable additional hours that are necessary to fulfil your duties or as otherwise required by the employer.

**General Functions & Tasks**:

- Inspire, lead & influence a Customer Service Team whilst at all times fostering a great working environment for the holistic team.
- Provide a superior customer experience with a strong focus on ownership and accountability, anticipating customer needs and ensuring all expectations are met. This will require ownership of the entirety of the experience including receiving, placing & invoicing orders.
- Coordinate delivery requirements and work closely with nominated 3PL’s & Freight carriers to ensure on time and accurate order processing and picking.
- Identify and implement improvement opportunities / initiatives-Process improvements, efficiencies & innovation a key.
- Developing an exceptionally high level of product & industry knowledge to ensure the highest level of service is provided.
- Strategically work & maintain relationships with accounts, stakeholders & customers to create/develop/initiate plans to maximise opportunities & market presence.

*

**Relationships & Authority**:

- _Internal Communication:_

1. Operations

2. Sales

3. Service

4. Finance

5. Marketing
- _External Communication:_

1. Key Account’s, St & Customers

2. Marketing Agencies

3. Logistics’ Companies

4. Brand Associated 3PL’s

**Qualifications & Experience**:

- Tertiary Qualifications in Marketing, Sales or related field.
- Proven experience as a Customer Service Manager or equivalent position.
- Proficient with Microsoft Dynamics 365, Excel, Outlook, PowerPoint & Word
- High level of experience with leading accounts and managing supplier relationships.
- Agility, Resilience & proven track record of success.
- Level of understanding of AI attributes, understanding & execution
- Experience or desire to work, Influence & personally evolve with Marketing, E Commerce, Operations & or Sales

*

**Personal Qualities & Behavioural Traits**:

- Possess a "can do" attitude, a conscientious work ethic, highly result-oriented, high problem-solving capabilities and an entrepreneurial spirit. (Customer Eccentric)
- Influenced by providing an exceptional customer service experience to all customers & having a positive impact to sales targets.
- Motivated, Independent, Resourceful, Efficient & able to handle several projects simultaneously.
- Ability to work autonomously, meet deadlines through Time Management with an eye for detail with exceptional analytical skills.
- Ability to interact & deal with people from various cultural backgrounds/levels.
- Excellent communication skills (Verbal & Oral) with the ability to engage & influence a range of stakeholders.

Pay: $70,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 30/08/2024

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