Customer Service Representative

2 weeks ago

Bella Vista, Australia Mayday Recruitment Full time

Based in Bella Vista - 1 week training in office, then WFH flexibility
- $32.73 p/h + super, Monday - Friday
- Temporary role for up to 7 weeks

We are currently seeking self-motivated and solution-focussed Customer Service Representatives to support our client in the not-for-profit sector in Bella Vista

This position will see you working as part of a diverse team to provide exceptional service to customers, team members and stakeholders to achieve company goals and uphold organisation values.

Training will be in the office for the first week, and then hybrid flexibility is encouraged.

**What's in it for you**:

- Temporary assignment for up to 7 weeks
- Perfect for visa holders to gain experience in Australia, or those with full work rights that are looking for a new challenge
- $32.73 per hour + super
- Monday - Friday working hours
- Integrate into a community-focussed business, offering you a fulfilling opportunity

**Key Responsibilities**:

- Receive and handle inbound telephone calls from customers, employees and stakeholders, demonstrating exceptional customer service and empathy to find solutions to queries
- Identify requests and gather information to ensure that queries are handled efficiently
- Follow operations procedures to resolve requests, depending on the needs of the caller
- Document details of calls in internal CRM's to ensure accurate information is being stored for future use
- Take ownership of outstanding actions that were not immediately resolved during calls, following-up where required
- Undertake outbound calls to communicate with customers or team members where required
- Ensure that all communications and solutions provided are in-line with organisation values and operating procedures

**You will need to**:

- Experience in a call centre/high-volume customer service role is essential
- Experience in the medical, healthcare, aged care, emergency or not-for-profit sectors would be beneficial

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