Customer Service Officer

3 months ago

Bella Vista, Australia Holcim Full time

About this role

Customer Service Officer  

  • Working for the world's leading sustainable building materials company.
  • Based at Norwest/ Bella Vista NSW.
  • Supporting the business deliver exceptional results.
  • Ongoing training & development opportunities.

Holcim:

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim People:

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Opportunity:

We are currently looking for a Customer Service Officer for our Norwest office.

In this key role, you will be joining a well-established team who provide Customer Service support to our fantastic clients.  Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

  • Handle customer enquiries promptly and courteously and advise of any delays.
  • Process customer orders in an accurate and timely manner.
  • Maintain regular and effective communication with both sales and production staff.
  • Escalate any customer issues that you are unable to resolve to the appropriate department/manager.
  • Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.
  • Ensure full knowledge and compliance with the Allocation Procedure Manual
  • Consistently improve on processes
  • Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.
  • Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
  • Be the main point of contact for customers and employees.

About you:

  • Previous experience in a customer service similar role.
  • Prior experience in processing high volume of data or orders/transactions.
  • Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking 50-100 calls a day.
  • Available to work shifts starting between 5:30am and 7.30am and finishing from 3:30pm to 5.30pm.
  • Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.
  • Excellent problem-solving & conflict resolution skills are essential.
  • Have excellent attention to detail & high-level proficiency in Google & MS Office.   

It would be great if you have experience in the concrete industry, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

This is an outstanding opportunity to join our high performing team and to contribute to our world leading business. 

Why Holcim?

We will invest in your growth, providing you with direction, leadership, and recognition with supportive management setting realistic targets and goals. We will value your contribution and nurture your personal and professional development in a culture focused on the recognition of effort and reward for achievement and an inclusive and friendly team environment. 

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Apply now

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

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